This is a shot in the dark but I am hoping someone has an idea on this before I go the route of rebuilding the machine.
I organised a laptop for a friend of mine about 3 months ago - Toshiba. This came with Windows XP SP1 which we upgraded to SP2 the minute it was out of the box.
About a month ago the laptop started crashing. There is a quick flash of a blue screen and the machine reboots - this can be while the machine is standing doing nothing or while working in Word, Outlook etc.
Further investigation showed that the Toshiba PadExe.exe startup utility was crashing with the standard "Send Error Report" dialog. We found that every time this application was launched it caused this dialog to come up but not the machine to crash.
However, an attempt to open Norton Antivirus (ver 2005) causes the machine to crash and reboot.
We tried removing Norton but the problem seemed to persist afterwards.
Before I embark on a tiresom rebuild of the machine is there anything else I should be looking at - anyone else had this problem and solved it?