troubleshooting Question

Windows 2000 clients having issues with HP PS Print drivers

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ghstman asked on
Windows 2000
4 Comments2 Solutions864 ViewsLast Modified:
Ok guys I have a Windows 2000 SP4 server acting as a print server.  I have about 50 printers hanging off of it.  And 300 clients connecting to it.  I am having problems with HP 4000 series printers (4100, 4200,4250,4300) and the PS drivers we are using.  I have the latest set of drivers for my 2000/XP clients.  The 2K clients connect to the printer fine and can print but when they right click on the printer select properties and click Printing Preferences they get a fatal error message:
Function address 0x4f49b5fc caused a protection fault. (exception code 0xc0000005)
The application property sheet page(s) may not function properly.

After clicking OK sometimes the pages opens but no information is in the boxes.
I have the latest drivers for each of the printers from hp's website.  
The odd thing is that the XP clients do not have any problems with the steps listed below.  PCL 6 drivers fix the issue but we are a big PS house and use a lot of Adobe products for printing, not to mention that is our standard.  I do not want to switch because we would have to touch over 400 printers and thousands of clients.  
Any help is appreciated.
Thanks,
Ghstman
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