Venkat,

When you say that you can't write anything on the drive, do you mean you can't do any disc copying for example, or are you trying to drag and drop files using windows explorer?

Forget about using roxio, just stick with nero. Uninstall roxio.

Open nero and click on the top left of the window that comes up (I think it says nero, but it changes the look once updated) then make sure all the components are up to date. This may take a while if you are doing it remotely.

It shouldn't be neccesarry to install any drivers manually. I have never had to install a driver for any optical drive ever. (Not really anyway, not for windows)

If you can use the drive as a normal CD ROM then I would suggest that the driver is fine.

Try these two things and see if that fixes the problem. 1. get rid of roxio, 2. update nero.

Hope this helps.

No... when I try to burn a CD.

Nero is not detecting it as a RW drive.

The version of nero is above 6.0.
I think that is sufficient

which should I use?

Is your burner a lite on? that seems to be the only 48 12 one on the list.

You need to know what model it is.

You can contact Norcent if you need help identifying it at support@norcent.net

However they may not get back to you in a hurry.

If you look in device manager it will say the model there.

Control panel, system, hardware, device manager, DVD/CDROM drives, and then double click on your drive.

Thank you, Real_RAt_boy,

I will check it and get back to you..

Nero, at least in some cases, will only burn for users logged on as  Administrator.  If you want other users to be able to burn with Nero you have to get 'Nero Burn Rights' from:

http://www.nero.com/us/Nero_BurnRights.html

I haven't run it, but I'd guess that it has to be run by an Administrator.

Did the Writer come with any bundled software?? Sometimes it wud be best to use that instead of Nero although Nero supports almost all of them under the sky. Firmware shudnt be a problem. Also can the user himself burn CD's?? Maybe its a Remote problem for you. What are you using to do the remote call?? Are u using somethin like PC Anywhere?? If ur trblshooting over the phone u might wanna ask the user whast the error message its getting?

Dan

Apparantly firmware is a problem with this burner. That is why I suggested it. I don't have the link of where I read it as there was no other useful information.

mysticaldan, I dont think there is any bundled software..

The_Real_Rat_Boy,
As far as firmware is concerned, I went through the files on the link
 http://www.norcent.net/norcent/support/optical/firmware.htm

I am not sure unless it seems they are for windows 98. I will check that and let you know.

You need to find out what your drive is too if you haven't already done so. (in device manager as described in an earlier post)