My law firm is using a third party program (EPave) for electronic filings to the USPTO. The program is bombing out at one point giving the above error message: "XML Document must have a top level element. Error processing resource file...."
Although I'm an expert at Word (EE Page Editor), I know ABSOLUTELY NOTHING about XML. We have tried EPave Tech Support but they have been of little or no assistance.
The error message always occurs in the same place -- at the usfees.xml document.
Any guidance or assistance would be appreciated. The attorneys are getting frustrated!