?
Solved

Windows Installer Hangs - Services do not respond

Posted on 2005-02-24
3
Medium Priority
?
275 Views
Last Modified: 2008-03-17
I am having a problem where I can't uninstall or install programs.  I also cannot get any of the services to start or stop manually.  The windows installer hangs when uninstalling or installing.  MSIEXEC.exe shows up multiple times in the processes and I have to end task.  Server was originally a NT4 PDC that was upgraded to Server 2003.  Worked fine until I installed Backup exec 9.1.    Another user had the same exact problem that was never resolved http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21218251.html?query=windows+installer+hangs&clearTAFilter=true
I have tried all of the recommendations in that discussion with no resolution.
0
Comment
Question by:britmatt1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 57

Accepted Solution

by:
Pete Long earned 2000 total points
ID: 13394477
Reinstall/Repair the Windows Installer

Try re-registering it first

1. Click Start > Search >For files and folders and locate msiexec.exe take note of where yours is.

(In XP\2003 it’s usually in c:\windows\system32)
(In 2K it’s usually in c:\winnt\system32)

2. Click Start > Run > Regedit {Enter} and navigate to the following key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer On the right side double click ImagePath, Ensure the path to the file is the same one you found in step 1 (NOTE: there may be a /V after it this is normal) if the path is wrong you will need to change it.

3. Reboot the PC and start in safe mode (Press F8 as the PC boots and select Safe Mode)

4. Click Start > Run > msiexec /regserver {Enter}

5. Reboot the PC, if this doesn’t cure the problem you will need to reinstall

Reinstall Procedure

1. Click > Run > cmd {enter} at the command type the following commands

attrib -r -s -h drive:\%Windir%\system32\dllcache  {Enter}
ren msi.dll msi.old {Enter}
ren msiexec.exe msiexec.old {Enter}
ren msihnd.dll msihnd.old {Enter}

2. Exit the command window

3. Download the new installer files (Unless your using XP)

Windows Installer 2.0 Re-distributable for Windows 95, 98, and Me
http://www.microsoft.com/downloads/release.asp?ReleaseID=32831

Windows Installer 2.0 Re-distributable for Windows NT 4.0 and 2000
http://www.microsoft.com/downloads/release.asp?releaseid=32832&NewList=1

Windows XP comes with the files preloaded, and a reboot will restore them.

Also See
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I guess it is not common knowledge to most Wintel engineers/administrators: If you have an SNMP-based monitoring system in your environment (and it's common to have SNMP or Syslog) it's reasonably easy to enable monitoring of the Windows Event logs,…
Recently, I had the need to build a standalone system to run a point-of-sale system. I’m running this on a low-voltage Atom processor, so I wanted a light-weight operating system, but still needed Windows. I chose to use Microsoft Windows Server 200…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question