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Windows Installer Hangs - Services do not respond

Posted on 2005-02-24
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I am having a problem where I can't uninstall or install programs.  I also cannot get any of the services to start or stop manually.  The windows installer hangs when uninstalling or installing.  MSIEXEC.exe shows up multiple times in the processes and I have to end task.  Server was originally a NT4 PDC that was upgraded to Server 2003.  Worked fine until I installed Backup exec 9.1.    Another user had the same exact problem that was never resolved http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21218251.html?query=windows+installer+hangs&clearTAFilter=true
I have tried all of the recommendations in that discussion with no resolution.
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Question by:britmatt1
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Pete Long earned 2000 total points
ID: 13394477
Reinstall/Repair the Windows Installer

Try re-registering it first

1. Click Start > Search >For files and folders and locate msiexec.exe take note of where yours is.

(In XP\2003 it’s usually in c:\windows\system32)
(In 2K it’s usually in c:\winnt\system32)

2. Click Start > Run > Regedit {Enter} and navigate to the following key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer On the right side double click ImagePath, Ensure the path to the file is the same one you found in step 1 (NOTE: there may be a /V after it this is normal) if the path is wrong you will need to change it.

3. Reboot the PC and start in safe mode (Press F8 as the PC boots and select Safe Mode)

4. Click Start > Run > msiexec /regserver {Enter}

5. Reboot the PC, if this doesn’t cure the problem you will need to reinstall

Reinstall Procedure

1. Click > Run > cmd {enter} at the command type the following commands

attrib -r -s -h drive:\%Windir%\system32\dllcache  {Enter}
ren msi.dll msi.old {Enter}
ren msiexec.exe msiexec.old {Enter}
ren msihnd.dll msihnd.old {Enter}

2. Exit the command window

3. Download the new installer files (Unless your using XP)

Windows Installer 2.0 Re-distributable for Windows 95, 98, and Me
http://www.microsoft.com/downloads/release.asp?ReleaseID=32831

Windows Installer 2.0 Re-distributable for Windows NT 4.0 and 2000
http://www.microsoft.com/downloads/release.asp?releaseid=32832&NewList=1

Windows XP comes with the files preloaded, and a reboot will restore them.

Also See
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
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