I have an end user that is using a 4-year old laptop. Recently on bootup it freezes after the login screen, going to a permanent hourglass. OS is windows 2000. alt-crtl-delete works, and one item I noticed as unfamiliar is "msprc.exe". I have run Ad-aware, Spywareblaster and Spybot to rid their system of spyware. Msprc still persists, and when I kill the process in the task manager the boot-up problem clears up. Any ideas what the app is, and how to get rid of it if it's a problem? I've done Google and Microsoft searches already. It's a very old system so it's concievable that the system is just dying.