QuickScan Pro Scanning application from Pixel Translations takes over 3 min to start

Posted on 2005-02-24
Medium Priority
Last Modified: 2012-08-14
QuickScan Pro (version 2.2.1571) is a high-end document scanning application.  It used to startup in seconds.  About a month ago, it started taking up to 4 minutes to start.  When the application is starting, it displays the progress in a startup window.  The first few startup tasks buzz by pretty quick, but when it gets to the "Setting up toolbars" task, it almost seems to lock up.  Task Manager lists it as "Not Responding" during this period.
The PC is an IBM ThinkCentre running W2K w/ all Windows patches applied.  Norton AV is (and has been) running fine.
All other applications (Word, Excel, Outlook, IE, etc) work just fine.

Here's what I've done so far in the troubleshooting arena:

1. Shutdown Computer (and Fujitsu scanner) cold.
2. Ran SpyBot and Adaware (with latest updates).  The both found a few things, but that didn't fix it.
3. Ran ScanDisk.  No problems there.

Any ideas?

Question by:DaninWV
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
LVL 14

Accepted Solution

mysticaldan earned 1000 total points
ID: 13402595
Tried Unistalling Norton?? Try it.

Have u loaded any toolbar program like an MSN toolbar or a Google Toolbar or a Yahoo Toolbar?? Unload them if Yes. Run Hijackthis and post the logfile here and we can have a look what might be causing this problem. http://www.spywareinfo.com/~merijn/

You can optionally uninstall the program, delete the directory containing it and then try reinstalling it again and see if that helps. Also try and run sfc /scannow to see if some file or COMCTRL file is corrupted. This will set it right. Maybe restoring ur system back to a months time might solve it if u havent loaded anything else in the meanwhile.


Author Comment

ID: 13432480
Sorry for the late reply... other priorities took over.

We'll be trying uninstall/reinstall soon.
LVL 14

Expert Comment

ID: 13619165
Normally this problem is associated with toolbars and Antivirus so the Asker shud have been able to rectify the problem but if not we can help him out further ahead. I shud look forward to points for this question with a higher grade or if the asker wants more help will be glad to help ahead.


Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Healthcare organizations in the United States must adhere to the guidance of both the HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health Act) for securing and protec…
If you're a modern-day technology professional, you may be wondering if certifications are really necessary. They are. Here's why.
This video demonstrates how to use each tool, their shortcuts, where and when to use them, and how to use the keyboard to improve workflow.
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question