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groupwise removing attachments

Posted on 2005-02-28
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Last Modified: 2011-10-03
Groupwise 6.0 is removing attachments when I forward an email. If I add the attachment to a new mail I can receive is
Does anyone know why and how i can fix this?

Thanks,
Alan
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Question by:aww001
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14 Comments
 
LVL 34

Expert Comment

by:PsiCop
ID: 13423509
OK, GroupWise v6.0. Have any Support Packs been applied?

You're using the GroupWise 32-bit Windoze client, right? Accessing the mailstore natively, not via IMAP or POP, right?

When you forward, are you forwarding the message, or are you forwarding as an attachment?
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LVL 2

Author Comment

by:aww001
ID: 13423535
Groupwise 6.0 sp3
The Groupwise server is on top of Netware 6.0 sp3
Clients connect Natively to the Mailstore
forwarding the message with the attachment. I can receive the message but the attachment is gone

Thanks
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LVL 34

Expert Comment

by:PsiCop
ID: 13423984
No, I think you misunderstood my question.

When you use the Forward function, are you Forwarding AS AN ATTACHMENT, or just Forwarding, the message? That is, there are TWO WAYS to forward a message, WHICH ONE are you using?
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LVL 2

Author Comment

by:aww001
ID: 13424003
Just forward
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LVL 2

Author Comment

by:aww001
ID: 13424032
Also just tried both option and no attachment
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LVL 34

Expert Comment

by:PsiCop
ID: 13424173
Hmmm....interesting. When you just Forward (and no Forward as Attachment), you should see the attachments down in the bottom of the composition window. Are they there?

If they are, but are not there when you receive the message on whatever other mailsystem you're sending to, then somewhere between GroupWise and that mailsystem the attachments are getting stripped.
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LVL 2

Author Comment

by:aww001
ID: 13424262
If the email is forward to someone inside the network the attachment is there. it's just when I send the email outside
the size of the attachment is just 16k and it's a pdf
If I sent the attachment in a new mail I can receive it.
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LVL 34

Expert Comment

by:PsiCop
ID: 13425449
So you're saying that the presence or lack of the attechment depends on who is in the TO: field??

What I'm trying to understand is, when you first click FORWARD, and a new message window appears, BEFORE you put in any names in the TO: field, is the PDF attachment there?

This is BEFORE you put any names in the TO: field or do anything else. The attachment will either be there at that point, or it won't, and I need to know what the answer to that question is.

If it is there, and then it arrives for internal recipients but not for external ones, I would say that its getting stripped off somewhere. Ask your mail system admin if they strip attachments. If they don't, them  you need to check with the exteral recipient - does their E-Mail system strip attachments.

But if the PFD attachment is there when you first click FORWARD, if it shows up in that composition window, then the source of the problem is NOT the GroupWise internal system. Your mail admin might be stripping at the SMTP Gateway, but then that's not a flaw in GroupWise, is it? Its the system config as set up by the admin.
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LVL 2

Author Comment

by:aww001
ID: 13426787
Yes the attachment is there when I click forward. I'm sending the email to my exchange server and the problem was first noticed when they received a reply for a client that said that did not receive the attachment. So the problem has been noticed on two external mail systems. The firewall is not blocking any attachments
also the person first sent this  email when she was proxied in to her boss email account. I tested this both proxied and from her account.

Thanks
0
 
LVL 34

Expert Comment

by:PsiCop
ID: 13430322
OK, so you have an E-Mail that has a PDF attachment. You click FORWARD and a new message window appears, and the message and attachment are in the new message window. Right? If so, then so far, so good - that tells me the GroupWise client is behaving normally.

So, if you put the address of an internal (on the same GroupWise system) user in the TO: field and send it, it works fine, right? That person gets the E-Mail, and the .PDF file is attached to it, right?

If you put the address of an external user, someone not on the GroupWise system, in the TO: field, then they do NOT get the attachment, right? And you've tried this with two DIFFERENT E-Mail systems on the receiving end, right?

Finally, are you the admin of the GroupWise system, or an end-user?
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LVL 2

Author Comment

by:aww001
ID: 13430975
ADMIN to the Groupwise system and the outside Exchange system
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Accepted Solution

by:
compgrl earned 1000 total points
ID: 13631113
I had a similar problem, except on the receiving side.  PDF attachments were not being received in the client, I could see them using webaccess.  I upgraded only the GWIA from the latest service pack and that took care of the problem.  Not sure if it's related but it was strange.  (only effected pdf attachments)
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LVL 34

Assisted Solution

by:PsiCop
PsiCop earned 1000 total points
ID: 13676212
I had some other queries in my Comment on 3/1 @10:54am EST. Need to know the rest of the answers.
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LVL 2

Author Comment

by:aww001
ID: 13816374
PsiCop Thanks for the help again. Sorry the question went so long with out an update
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