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one user connects, one doesn't over network using same laptop

Posted on 2005-02-28
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Last Modified: 2010-05-18
Hi All,

I have a customer who has a couple of xp machines.  One machine acts as a server for quickbooks.  I am adding a laptop to the network.  This laptop user has been set up on the server machine with all the permissions needed, but for some reason it can't access the quickbooks folder.  Now I know what you're thinking, but before you go into the usual suspects, here's the twist.  If I set up another user on this same laptop and then on the server it connects just fine.  I've tried changing the user name and password to no avail.  I can always just add another user to the laptop and move info from one profile to another, but I'd rather find out what is causing this problem.  Any thoughts?

TIA,

Denise
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Question by:vtbruinsfan
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12 Comments
 
LVL 35

Expert Comment

by:Nirmal Sharma
ID: 13426232
>>>but for some reason it can't access the quickbooks folder.

What error message do you get when you access QuickBooks server by using unc path :-

\\IP_address of QuickBooks Server.

Are you able to ping QuickBook Server when logged on using this user account ?

Let me know.
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Author Comment

by:vtbruinsfan
ID: 13431586
Yup, I can ping it no problem.  The error message is that access is denied.  Shared folders on the same server are accessible (different permissions).  The shared folders are accessible to everyone, whereas the quickbooks folder is accessible to only the users I specify.

Thanks,

Denise
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LVL 11

Expert Comment

by:rafael_acc
ID: 13436226
What permissions do you have defined?!?! When shared folders are involved, the most restrictive permission among share permissions and ntfs permissions is considered (For example, ntfs - read / share - write => read). Now, imagine that somewhere, either on the ntfs permissions side or share permissions side, you've got a "deny" for that specific user!!!

I don't know if this was clear enough but freel free and let me know ... keep me posted.

Cheers.
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Author Comment

by:vtbruinsfan
ID: 13442264
Nope no "denys".  This user is set up the same as the other 4 users on the system.  Weird, isn't it?  It's baffling because this is a "blindfold" kind of setup here...as easy as can be.  I setup another user about 5 minutes before this one with no problem.

Denise
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LVL 11

Expert Comment

by:rafael_acc
ID: 13444288
Well ... that's actualy weired! I guess that user got a corupted profile. Another thing to try could be to go and login localy on the server where the folder is shared, using the "bogus" user, and try to access those resources. What happens?? Is this user part of any other group that could have some restrictions on those resources?

I most admit there's nothing else coming through my mind right now ...

Cheers
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Author Comment

by:vtbruinsfan
ID: 13445716
I'll check logging in locally.  As for group restrictions, there aren't any.  Boggles the mind, doesn't it?  I'm just glad it's not just me! :)

Thanks for your help.

Denise
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LVL 11

Expert Comment

by:rafael_acc
ID: 13446140
I've just had another idea! Did you check the advanced permissions?
Cheers.
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Author Comment

by:vtbruinsfan
ID: 13453193
Hmmm...it shouldn't be different since all users were set up the same...but I will check that as well when I'm back there next week.

Thanks again,

Denise
0
 

Author Comment

by:vtbruinsfan
ID: 13531709
Ok..logging in locally isn't a problem and I also checked the Advanced permissions...still no luck.  I think it has to do with the username...specifically, when you change the username it doesn't change it everywhere.  Meaning, if I have a user named "steve" and I change his username to "steveh" on the server, if you go into Computer Management->Local User and Groups and there it will be listed as steve/steveh.  I'm wondering if there is another place I'm missing regarding the name change and that's what's causing this user to not log on correctly.  If anyone has any thoughts or tips on this, I'd appreciate it.

Thanks,

Denise
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Author Comment

by:vtbruinsfan
ID: 13560241
Ok, got it...it was the steve/steveh issue in computer management.  I didn't realize you could change the steve part, since there's no obvious option to do so.  But just clicking on it twice does the trick.  Duh.
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