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dvd drive and burner both not working. not appearing in my computer, but in the bios.

Posted on 2005-03-01
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Last Modified: 2010-04-26
hey.

my cd/dvd drives have stopped working. i have a dvd/cd reader and a dvd/cd writer. my computer is a packard bell running windows xp home. (this problem has been with me for a while but havent had the chance to try and fix it, so i cant use system restore as there are no restore points past a couple of days ago)

these drives suddenly stopped appearing in my computer (i dont know what i was doing beforehand as i dont know exactly when this was... i became aware of it when trying to burn a cd in nero and the drive wasn't there)

in device manager all the drives listed, there are 5, have the little yellow circle by them... drives listed are:

CD-ROM Drive
CD-ROM Drive
CD-ROM Drive
HL-DT--ST DVD-ROM GDR8161B
PIONEER DVD-RW DVR-105

the message it gives is this:

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)


can anyone help me at all?!! i REALLY need my cd burner now for work and have NO idea what to do.

any more info i need to give, please just ask. not too techie on computers so not entirely sure what info you'll need.

many thankyous in advance

xx
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Question by:pwh101
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4 Comments
 

Author Comment

by:pwh101
ID: 13429808
ooh yeah, one more thing that might be useful.

the drive works fine, in the sense that it opens, shuts, etc all normally.
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Accepted Solution

by:
Callandor earned 2000 total points
ID: 13429879
You may have the "upper and lower filters" problem: http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
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Author Comment

by:pwh101
ID: 13429928
thanks for the tip... since posting the problem i uninstalled the drives and rebooted. they are now showing a code 19 error about a registry problem.

(as an extra point, i've been trying to determine what i was doing when they may have stopped working and it appears to be at a similar time that i uninstalled alcohol from my computer. seems to be a bit of a coincidence...)

following your advice callandor, that appears to heading in the right direction, i have opened the registry editor.

all i get is 'property handler' and in the right side of the screen 'default' REG_SZ (value not set)

could anyone please advise as to how to set about following the advice in the link callandor has provided from where i am.

sorry, but having never been here before i'm wary of breaking anything!!!

thanks loads

xx
0
 

Author Comment

by:pwh101
ID: 13430329
ok, scratch that. found relevant bits and cd drives back online.

thanks loads..
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