nubee
asked on
Unmountable_boot_volume with blue screen
guys,
I am in big problem please help me..
I have Compaq PC with Windows Xp Home Edition as Operating System.
To begin with.. from past week my pc some how got virus and whenever I go to internet there were so many pop ups so I downloaded all kinds of software like spyware, cd-shredder etc,etc but could not fix it ..yesterday I downloaded one more spyware Adware to remove all the bugs. It scanned for about 500 files being effected, I was so frustrated I didnot even look in to those I just deleted all of them .. After that it said there were few files that were not delted and will get deleted in the next reboot, so I hit ok to restart the PC. But, I was not able to shut the pc, I still was receiving millions of popups, so I forcefully shut down the PC and started it again.. and since then my pc was not working.
It came up with a black screen first with options to start the pc in safe mode, safe mode with networking and start in normal windows mode.. I selected to start in normal mode.. Then I got this BLUE SCREEN OF DEATH saying
Unmountable_boot_volume
technical Information
Stop: 0X0000000ED(0X80E35978, 0XC000032, 0X000000000, 0X000000000)
It also included information like:
check to make sure any new hardware/software is properly installed. If problems continue disable/remove installed software/hardware. Disable memory options such as caching/shadowing....etc etc
I tried to start the PC in safe mode, I am not able to do that either. Then I used my emergency recovery disk that came with my Compaq PC and used it to do recovery. It showed me some errors like "Cross linked files were found " etc I just ignored them and shut the pc down when all the recovery was done. Since, then the pc is restarting by itself randomly, so unplugged the power chord.
I know I did lot of blunders with out proper knowledge, I think I might have deleted some important registry information while cleaning thru adware..
so, guys can I get my pc to original stage with all the information intact in the hard disk.. please guide me how..
please, please help ...
thanks,
nubee
I am in big problem please help me..
I have Compaq PC with Windows Xp Home Edition as Operating System.
To begin with.. from past week my pc some how got virus and whenever I go to internet there were so many pop ups so I downloaded all kinds of software like spyware, cd-shredder etc,etc but could not fix it ..yesterday I downloaded one more spyware Adware to remove all the bugs. It scanned for about 500 files being effected, I was so frustrated I didnot even look in to those I just deleted all of them .. After that it said there were few files that were not delted and will get deleted in the next reboot, so I hit ok to restart the PC. But, I was not able to shut the pc, I still was receiving millions of popups, so I forcefully shut down the PC and started it again.. and since then my pc was not working.
It came up with a black screen first with options to start the pc in safe mode, safe mode with networking and start in normal windows mode.. I selected to start in normal mode.. Then I got this BLUE SCREEN OF DEATH saying
Unmountable_boot_volume
technical Information
Stop: 0X0000000ED(0X80E35978, 0XC000032, 0X000000000, 0X000000000)
It also included information like:
check to make sure any new hardware/software is properly installed. If problems continue disable/remove installed software/hardware. Disable memory options such as caching/shadowing....etc etc
I tried to start the PC in safe mode, I am not able to do that either. Then I used my emergency recovery disk that came with my Compaq PC and used it to do recovery. It showed me some errors like "Cross linked files were found " etc I just ignored them and shut the pc down when all the recovery was done. Since, then the pc is restarting by itself randomly, so unplugged the power chord.
I know I did lot of blunders with out proper knowledge, I think I might have deleted some important registry information while cleaning thru adware..
so, guys can I get my pc to original stage with all the information intact in the hard disk.. please guide me how..
please, please help ...
thanks,
nubee
SOLUTION
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ASKER
Yan west,
thanks for the reply.. I used recovery disk that came when I bought the pc. when I used the recovery cd it presented me with few options to select like user restore, user backup, factory restore etc.. I am not sure which one I slected but definately not factory restore.. I will let you know about that once I go home.
As far as I know formatting the hard disk deletes all the data that is previously in the harddisk restoring it to the mode when it was bought.. I am worried, because there are many important files, folder, emails in that pc which I dont want to lose them, is there a way I can still recover?
natcom,
thanks for the reply, do you want me to use the cd that came with Windows XP operating system or compaq recovery disk?
please advise,
nubee
thanks for the reply.. I used recovery disk that came when I bought the pc. when I used the recovery cd it presented me with few options to select like user restore, user backup, factory restore etc.. I am not sure which one I slected but definately not factory restore.. I will let you know about that once I go home.
As far as I know formatting the hard disk deletes all the data that is previously in the harddisk restoring it to the mode when it was bought.. I am worried, because there are many important files, folder, emails in that pc which I dont want to lose them, is there a way I can still recover?
natcom,
thanks for the reply, do you want me to use the cd that came with Windows XP operating system or compaq recovery disk?
please advise,
nubee
SOLUTION
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ASKER
simpswr,
how can I copy my files to cd?.. I am not able to go anywhere other than that blue screen
how can I copy my files to cd?.. I am not able to go anywhere other than that blue screen
Did you do the repair install with the XP Disc . . that may get you going long enough to save the files
wrs
wrs
ASKER
my bad ..I used compaq recovery cd ... and later came to know that I have to use XP cd instead. I will use XP cd after I go home.
Did that machine come with XP? . . if not and you used the compaq restore disc, you likely have a nightmare on your hands . . You could put the drive in another machine to slavage data, then perform a clean install
wrs
wrs
Windows XP operating system if you have it not the compaq restore cd
ASKER
yes my desktop came with windows xp installed.. But, I do have windows xp cd also which came when I bought my laptop.
I dont know, what went in to me last nite.. I usually do things carefully while I was in senses and thinking.. but in this case I totally screwed it up,
Anyways I will try restoring using my xp cd.. which will not work ..I will definately get back to you..
tahnks so far,
I dont know, what went in to me last nite.. I usually do things carefully while I was in senses and thinking.. but in this case I totally screwed it up,
Anyways I will try restoring using my xp cd.. which will not work ..I will definately get back to you..
tahnks so far,
good luck . .
wrs
wrs
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I've fixed this problem by doing a chkdsk & fixboot with an IBM laptop
If it is, it is suppose to format your disk and reinstall the entire OS in it'S original state..
The error you told me "cross linked ..." are related to Disk error. I would format your HD 1st using something like the Ultimate boot CD (burn the ISO to a CD, and boot on it. Be sure to set your computer to boot from CD 1st.)
http://www.ultimatebootcd.com/
then try to reinstall using that recovery disk.. But I think the recovery disk should be able to do the job alone.. with no help from other software.