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Windows 2003 Server Software Installation Error

Posted on 2005-03-01
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Last Modified: 2008-01-09
Hi, I am using Windows 2003 Server and software installation policies to distribute software to our computers. We have many Windows 2000 computers and I have found out that without SP4 and Windows Installer 2.0, certain programs will not install. However, I have installed both of these things and all of my programs install, except Office 2000 SR-1 Small Business. I checked the event log on the computers and I get event ID 11402, source MSIInstaller with the message "Could not open key KKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Common\General\. System error: Verify that you have sufficient access to that key." I have the software installation policies in the Computer Configuration section of group policy. Isn't that supposed to automatically have elevated privleges? I am not sure what the problem is. Any help would be greatly appreciated!

Thanks
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Question by:rgtechsupport
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8 Comments
 
LVL 51

Expert Comment

by:Netman66
ID: 13432074
How are you installing this?

Is it assigned to the computer, assigned to the user, or published to the user?

It should be assigned to the computer.

Advise.
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Author Comment

by:rgtechsupport
ID: 13432100
Yes it is assigned to the computers.
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LVL 51

Expert Comment

by:Netman66
ID: 13432249
Does that key exist already?

Check the local system to make sure that SYSTEM has the proper permissions to these keys.

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Author Comment

by:rgtechsupport
ID: 13432399
Yeah, I checked that and the key does not even exist on the system.
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Accepted Solution

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Netman66 earned 700 total points
ID: 13432520
Are you using the proplus.msi for this or have you create a transform?  Are you installing fresh or upgrading?

It seems that it can't create the key rather than access it - pretty poor error messages....

Sorry for the questions, I'm trying to understand your deployment options so I can steer you at something relevant.



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Author Comment

by:rgtechsupport
ID: 13451866
Netman66,

It seemed to be a problem with the transform file, I was trying to write a registry key (one of my own) because I did not want to have to enter the product key after an install. But they apparently did not work and so that is what was giving the error. But I still can't figure out how to add the registry key for the product key. Any ideas?

Thanks a lot.
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LVL 51

Expert Comment

by:Netman66
ID: 13455525
If you are not using the Volume Licensed version then this is expected behaviour.  I will see if there is a workaround for you.


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Author Comment

by:rgtechsupport
ID: 13459575
Thanks a lot.
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