entering wav backgroud files

Hello I have a user that just has converted to outlook 2003 aqnd she is used to beeing able to add background music to her e-mails. When she click  s on teh web bar this is the error she gets any help out there?

the object was created in htmlonline
this application is not available to open this object make sure the application is properly installed and that it has not been deleted, moved or renamed.

I am at a lost>
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Are you using word as the email editor? (I'm assuming yes, but had to ask.)

When Outlook was upgraded, was Word upgraded as well?
FYI - This versions of Outlook and Word MUST match.
eberhardt2329Author Commented:
yes it was a new computer with word 2003 and outlook 2003 what do you think I should try?
Looks like there is no solution yet.


btw - htmlonline does not even register on the MS website. are you sure this is correct?

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Yeah, what meintsi said.  The OCX web forms used for this functionality have been determined by MS to be a potential security rist and they are no longer permitted to load by the Windows XP Operating System after Service Pack 2 is installed.  The only current workaround if this functionality is crutial is to remove Service Pack 2, at which point the inserted sounds should function normally.
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