Error code 00893947 on HP OfficeJet G85
Posted on 2005-03-01
I have an HP OfficeJet G85 Multifunction center that will not send or receive faxes. The machine will simply not answer a fax call but generates no visible errors. When an attempt is made to send a fax the following occurs as soon as the send button is pushed:
the console lights (all green LED's) blink on and off in unison and very rapidly. The small LCD display shows the following message: Error 00893947.
Here are some other pieces of information: This location uses distinctive ring to receive faxes on the same telephone line. This has been set up correctly and has worked for the past two years until just recently when the machine seems to be having problems.
This location has verizon dsl. A proper dsl filter has been installed on the multifuction unit and on all other telephone lines at this location. Again, this has been set up correctly and has been working for the past two years until recently.
I have made attempts to contact HP for some suggestions on how to solve this problem. I think we are all aware of what a waste of time that is.
Thanks again for any help or suggestions as to what this could be.