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Restore a users outbox from tape using veritas?

Hello experts!

A user of mine was having some issues with Outlook 2003 ... namely, mail was getting stuck in the outbox and not sending. In the course of repairing this problem, I accidentally "lost" the messages that were in the outbox.

I have a good tape backup (veritas 10 w/ exchange agent) but I've never done a restore with this program. Can you tell me if I can restore "ONLY" the missing outbox items to this users mailbox using veritas?

Thanks!

neo
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neomage23
Asked:
neomage23
1 Solution
 
WinstinkCommented:
It's unclear to me where Outbox messages are stored, but I assume on the Exchange server, particularly if the user's mail delivery was on server and not pst.
I've done several restores from users deleting messages, and never was I able to pull up just one box. The easiest way to do it is for the user to resend the lost messages, because the below process can take you all day.
This reliable routine has worked in the past, slow but sure:
1. Grab an extra PC or bootable partition (I have used a virtual machine as well)
2. Install the same Exchange server version that you have on the real Exchange server. Get all the organization names the same as the original server.
3. Unplug the PC from network and name it the same as the real exchange server
4. Restore the backup of the exchange database and copy it to that PC.
5. Patch in the exchange information store using isinteg -patch
6. Exmerge the users' mailbox into a pst.
7. Give pst to user.

Basically this is the same as an offline backup as covered below in the MS article. However, normally you want your Exchange server running with up to date incoming messages, so you do the restore on another machine that is not mission critical.

http://support.microsoft.com/default.aspx?scid=kb;en-us;183266



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neomage23Author Commented:
Wow...that could take a while, but it looks like it will work. Thanks winstink.
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