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Veritas BackUp Exec 9 - Can't run 16-bit windows program

Posted on 2005-03-01
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Am trying to install Veritas BackUp Exec 9 on a Windows Server 2003/Exchange Servr 2003/PDC o my network.

No matter what I try I keep on getting the same error message towards the end of the installation:

"Can't run 16-bit windows program"

This is accompanied by another message stating that the "SETUP.EXE" program cannot be found in a specific location.

Have tried running install from the CD, From the sub-directory of the CD and finally copying over the entire CD to the local drive and trying to run the install program. None of these have worked.

Have searched Microsoft's KB with little success. Nothing but vague references to pissible causes and possible soultions.

Does anyone know what gives?
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Question by:keatscon
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8 Comments
 

Author Comment

by:keatscon
ID: 13434122
Found my own answer!

After examinig the log file for the installer I found that the problem is with the JRE installer, here that Sun?

To get around this I created a directory on the C:\ named "Disk1" and extracted the installation files to this directory using WinZIP. Run the SETUP.EXE from this newly created driectory and you should be fine!

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Expert Comment

by:rindi
ID: 13434284
Delete the Autoexec.nt and config.nt files from your server and expand the same files from your server installation cd to the server. Then try again.

even if it works after that, check the Server for malware. It is likely that the cause was a virus or other malware.

start msconfig (Start, Run, msconfig), select the startup tab and remove the ticks from any programs and services you aren't sure of what they might be.
 
restart the server
 
Download and install Spy-bot S & D (http://www.safer-networking.org/en/index.html)
Let the installer activate the tea-timer and update Spy-bot.
Click on "make registry backup", wait until done and click on next.
Let the scan finish, then select all the found items and select clean.
If the system wasn't able to clean out everything it found, let it reboot. Spy-bot should startup before you log-on, do another scan.
Again select all found items and clean. When finished select "immunize", then close spy-bot.
 
Download and install Adaware (http://lavasoft.com).
Let the installer do an update, then scan the system.
Select all found items and let them be removed.
A reboot may also be necessary here.
 
If either Spy-bot or adaware or both still weren't able to remove all malware, reboot your system to safe-mode and let the tool which couldn't remove a malware do another scan. If it is adaware, change the scan settings to scan within archives, then start a scan.
Again select all found malware and let them be removed.
 
Use the following link to scan your system for virii on-line (The advantage here is if your AV program has been compromised by a virus, it won't be able to detect at least that virus anymore, so an external scan can help)
http://housecall.trendmicro.com 
 
if you still have malware on your system after that, download the latest version of HijackThis:
 
http://www.hijackthis.de/downloads 
run it and save the log. Paste the log to the following website:
 
http://www.hijackthis.de/en 
 
Click the "analyze" button and you will have an analysis of your log.
Now paste the analyzed log here, so we can help further (provided you don't get enough info from the log and can do it yourself).
 
next make sure your AV Software is up-to-date and running. Let the system do a thorough AV scan.
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Author Comment

by:keatscon
ID: 13434434
Dude, none of this is necessary.

Simply unpack the archived files to a directory named C:\Disk1 and run the setup from there. Nonthing else is needed!!!!
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Expert Comment

by:rindi
ID: 13434463
Sorry, your answer wasn't there yet when I started off...
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Author Comment

by:keatscon
ID: 13434476
Rindi, good info though.  =)

Thank you,

Mike
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