Symantec Website Is Not Accessible

Posted on 2005-03-02
Medium Priority
Last Modified: 2012-05-05
I am using Windows XP Professional and facing a problem that when i write the web address of www.symantec.com the page does not display the home page of symantec and display an error message (THE PAGE CAN NOT BE DISPLAYED) BUT if i try to access the same page by IP Address the page is accessible but the links on the same page display the same error.

what is the solution plz help
Question by:kaliabutt
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LVL 32

Accepted Solution

LucF earned 500 total points
ID: 13437051
Hi kaliabutt,

Open up your hosts file in notepad:

You'll most likely most likely find a line that looks something like: www.symantec.com
If so, remove this line (you can remove all except for Localhost)

Afterwards, save the file.
Right-click it and choose properties, set it to read-only.

Now try again.


LVL 12

Expert Comment

ID: 13438222
LucF is right.

Expert Comment

ID: 13438436
You probably got infected by a worm or virus that done that.

Other choice is to have a browser addon (malware) that is redirecting you someware else. If so, try on safe mode with networking and upsate the antivirus. Also run adaware (www.lavasoftusa.com)

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Expert Comment

ID: 13445262
if you can't find the hosts file there, search your computer for the filename:
hosts.    (hosts(dot) with nothing after it)

the only line you should have in hosts is:

LVL 12

Expert Comment

ID: 13484781
Glad you solved it then.

Now keep in mind virii place entries there. So you prolly have/had one.
To prevent it from happening.
Make the hosts file 'read only'
update your virusdefs daily.

If withing your budget.... give kaspersky a try... waay better AV
LVL 32

Expert Comment

ID: 13484790
Glad to help :)


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