iexplorer.exe Application Error (Pop-Up): "The instruction at '0x10003e8d' referenced memory at '0x10003e8d' could not be 'read'. Click on OK to terminate the program."
Posted on 2005-03-02
I have recently upgraded the users on my Windows 2003 Server network from Windows 98 to Windows XP Professional SP2. My users do work in a proprientary, web-based program on our network that uses SQL as the backend database.
I am not a programmer, so I am limited on how to describe the foundataion of the program. The users log on and log off of the program completely through Internet Explorer and do so via a stand-alone server on our network. The web-based application uses SSL for security. This issue never appeared in Win98 and I cannot determine if it is a XP SP2 issue.
Since the upgrade to XP SP2, each time a user logs off of the web-based application and then closes out of Internet explorer, they get the following:
iexplorer.exe Application Error
"The instruction at '0x10003e8d' referenced memory at '0x10003e8d' could not be 'read'. Click on OK to terminate the program."
I cannot find any information about what this might be or, what '0x10003e8d' specifically refers to. No data loss occurs, but the annoying Internet Explorer prompt continually pops up.
When looking at the System Log, via the Event Viewer, I get very, very generic info from Help & Support concerining the pop-up. It states:
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.
To correct this problem:
Ensure that the program user has sufficient privileges to access the directory in which the driver is installed.
Reinstall the program to restore the driver to the correct location."
What driver does the program needs greater privileges? What driver does it believe is missing or corrupt? Again, these are completely upgraded WinXP Pro machines that worked just fine in Win98.
I am hoping that someone might be able to point me in the right direction as to what the possible cause(s) of this error is(are).