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Issues adding Contacts to the Outlook Address book

Posted on 2005-03-02
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Last Modified: 2010-04-08
Good Afternoon:

I am using Outlook 2000 and Exchange 2003 and here is the problem.  I have one user who has the following issue in Outlook.  When he accesses his Outlook Address book he will that a contact named Joe Smith is not in there.  When he goes to add Joe Smith to the Address Book it says that that contact is already there.  So basically the view is the wrong view somehow.  I have seen this before but I forget where I went to change it.

Help!
Darren
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Question by:stacystyles
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Expert Comment

by:mark-wa
ID: 13445800
Hi Darren,

I think their "File As" is probably goofed up.  Try this:

Go to the Contacts folder, click View, Current View, Customize Current View, click Fields button, Add "Full Name" and move it to the top of the list.  Then ok out of everything and restart Outlook.  Then search for your contact.

You could even use the find contact feature in outlook, then find that contact, open it, and see what the "File As" is set to.

Mark
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Author Comment

by:stacystyles
ID: 13450789
That works already.  But when I go to my address book he is still not there.
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Author Comment

by:stacystyles
ID: 13450851
I guess it is not the view as mucg as where it is pulling the addresses from.
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Expert Comment

by:mark-wa
ID: 13451146
Ok, just to make sure I'm on the same page as you, is this the Outlook "Contacts" folder that you're looking in?  Or are you clicking on the "Address Book" button on the toolbar to get to your address book?

Assuming you're in "Corporate or Workgroup" mode, could you please click Tools, Services, and tell me what services are listed?  Thanks.

Mark
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Author Comment

by:stacystyles
ID: 13451340
Exchange and Outlook address book.  I am clicking on the Address book.  SOrry about that.
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Accepted Solution

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mark-wa earned 2000 total points
ID: 13451377
Does this contact show up in the Contacts folder then?

Does this contact have a valid email address, or is it just a phone number?

I'll have to check, but I think that contacts that don't have an email address don't show up when click on the Address book, but they'll of course show up in the Contacts folder.

Mark
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Author Comment

by:stacystyles
ID: 13453056
Ahh that maybe it.  I know that he is in the contacts folder, I will double check tomorrow morning.
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