?
Solved

Outlook XP & Exchange 5.5 poor performance

Posted on 2005-03-03
1
Medium Priority
?
200 Views
Last Modified: 2010-04-08

I am using Office XP pro on my laptop. Outlook XP is configured to access an exchange server 5.5 via a WAN link.  Several times an hour it will appear that Outlook will freeze while accessing e-mail (with or without attachments). Moving from one exchange folder is another exchange folder may take up 50 seconds. Often times Outlook will display a pop=up that there is a delay sending/receiving e-mail.

The WAN is Private Network (PRN) provided by QWest. My site's VPN connection into the prn is rated at 512, while the Exchange server's site VPN into the prn is T1 (1.5 mb). Pinging the exchange server, while Outlook is frozen, shows a response time of less then 100 ms.

While outlook is frozen, I use a terminal server to check the connection.  Outlook 2000 is loaded on the terminal server. It does not have a problem accessing e-mail or exchange folders.  This indicates to me that the Outlook XP on my laptop maybe the source of the problem.

I would appreciate any tips on improving Outlook XP’s performance.
0
Comment
Question by:hillch
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 21

Accepted Solution

by:
traval earned 1500 total points
ID: 13451786
I don't think there is really any problem with Outlook on your computer, you are just going thru a relatively slow (for outlook-exchange communication) connection.  The bottle neck of 1/2 mb for the VPN is going to cause performance issues because of the flurry of RPCs that occur between an Outlook client and the exchange server.  This is exactly why companies with branches put an exchange at each location and connect them with the site connector, the RPC traffic is simply unfeasable when you are not on the same LAN as the Exchange Server.

My first recommendation would be configuring Offline Folders (OST file) which creates a mirror image of your mailbox on the server that you work out of, and you could then synchronize the OST file with your mailbox as needed.
How to use offline folders in Outlook 2002 (286038)
http://support.microsoft.com/default.aspx?scid=KB;EN-US;286038

If that's not an option two other possible solutions:
1.  Use OWA, won't be blazingly fast but will be faster than Outlook Client to Exchange connection over VPN
2.  Use POP3/SMTP mail services and store Outlook data in a local PST file rather than Exchange Server mailbox, will be very fast but having the data on a single computers harddrive is a dealbuster if you absolutely need to access the info from multiple computers
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question