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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 712
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Disable Found New Hardware password request

We have several hundred PCs running Windows NT 4 which we are planning to upgrade to Windows XP pro sp2. All users have Domain user rights and do not have access to Administrator rights.

Drivers are deployed only by IT staff who have access to Administrator rights through an application deployment system or by logging in as Administrator to the local PC.

When a user logs into NT 4 when a driver is not installed the PC works fine but the device doesn’t and the user is not prompted. We are very happy with this.

When a user logs into XP when a driver is not installed the PC prompts them with a “Found New Hardware” window and asks them for the Administrator login. This will cause user to phone the helpdesk asking for the administrator password which we will refuse to give out.

Is there a way of disabling this prompt and having the driver install fail without prompting the user with a password prompt or an error message?

I would like this to work without preventing a user plugging in a USB flash drive that does not require Administrator rights to install.

A typical install of a scanner on XP at the moment goes “Click cancel on the Found New Hardware window, Click OK on the error message, Now click on the PaperPort Icon and reboot if prompted.” I would like to reduce this to “Click on the PaperPort Icon” which is how our users have been trained to install their scanner drivers on NT 4. Clicking on the Icon installs the driver and application to the PC from a network drive.
1 Solution
Sounds like a Group Policy setting is in effect on the windows computers..  I'll look around for it, but i'm pretty sure that's whats causing the normal users from adding hardware.

Take a look below (expecially the last one)

You must be logged on as an administrator or as a member of the Administrators group in order to install a device if:

• The device driver does not have the Designed for Windows Logo or a digital signature
• Further action is required to install the device, requiring Windows to display a user interface.
• The device driver is not already on your computer.
• You need to use the Add Hardware Wizard in Control Panel to install a device. The Add Hardware Wizard is typically needed to install non-Plug and Play devices.
• Your computer is connected to a network; network policy settings may also prevent you from installing hardware.


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