I've been wrestling with these inadequacies for years, but now I have a client with the same problems.
1. The simplest. I receive an email. In OE I can "Add sender to address book". I'm sure the same fuction is cleverly hidden within Outlook somewhere, but I can't find it (nor can my client).
2. I select New Message and type the email then I select the "To:" button. Does it give me my contacts? No. That would make sense. Where Outlook actually GETS the list of crap it presents to me at this point I know not.
3. My favorite. Following 2 above, I see nothing in the list presented to me that I can use, so I hit "Cancel" to cancel this dialog and go back to the email To: box and type something else. What happens? The whole f@#$ing email has disappeared and I have to start over. BRILLIANT!!!
4. I type a few characters into the To: box and I am presented with yet another list of entries from god knows where. I select (say) "John Smith" and find out the next day that it had picked up some old garbage from somewhere with an obsolete email address and used that instead of. sensibly, going to John Smith in my contacts and using the correct address.
These are only a hanful of the address-list problems. I won't even go into mail merge or other lack of integration with other Office products.
Is there anything sensible to do (other than purchasing Lotus Notes (which I know nothing about but which HAS to have better integration than Office)). Any plug-ins that performs sensibly in this regard? Any documentation which explains why properly-integrated features, if they exist within Office, are so well hidden?