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.rpt temp files not being released

Posted on 2005-03-04
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Last Modified: 2011-04-14
Crystal Reports .rpt temp files not being released by IIS on Windows 2003, causing w3wp.exe process to consume more and more memory until it starts to send HTTP 500 errors to all clients.

NOTES
1) The .rpt temp files are being released fine on Windows 2000 and Windows XP boxes.  
2) The problem is exhibited by all reports
3) Using the freebie Crystal Reports for Visual Studio .NET 2003

Anyone having similar problems?  Anyone got a solution?  Thanks.
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Question by:trashy66
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9 Comments
 
LVL 101

Expert Comment

by:mlmcc
ID: 13460662
Since it is only on the Win 2003, is there a permissions problem with the directory?  Users don't have delete permission?

mlmcc
0
 

Author Comment

by:trashy66
ID: 13469938
Thanks, but directory permissions are fine.  

BTW, I thought that it might be something to do with the recent security update from Microsoft which mentioned Crystal, but I have now ruled this out.  The same problem is occuring on an unpatched Windows 2003 machine.

Should Crystal be cleaning up (deleting files from temp folder, releasing memory, etc) as it goes along?

Any suggestions welcome.

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LVL 101

Expert Comment

by:mlmcc
ID: 13470997
I have found this is a problem with Crystal in many versions.  

Are you calling the reports from an application?

Are you releasing them when you close the window?
  In VB6 we do that by
      Set crReport = Nothing
      Set crViewer = Nothing

mlmcc
     
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Author Comment

by:trashy66
ID: 13471264
Clean up appears fine (it works fine on Win2000 and WinXP).  I think that it's something Win2003/Crystal related.

Anyone running Crystal on Windows 2003 OK?  Have you checked recently?!
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LVL 101

Expert Comment

by:mlmcc
ID: 13471632
Here are couple of articles.  Installing the latest hotfix may help

Win 2003 Support
http://support.businessobjects.com/library/kbase/articles/c2013125.asp

Hot fix
http://support.businessobjects.com/communityCS/FilesAndUpdates/crnet11win_en.zip.asp

mlmcc
0
 

Author Comment

by:trashy66
ID: 13472361
Thanks for the links - i will try the hot fix tomorrow.

I assume from the lack of response (apart from mlmcc) that everyone else is having no cleanu p problems with Crystal on Windows 2003?!
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LVL 101

Accepted Solution

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mlmcc earned 2000 total points
ID: 13473501
That or no else with Crystal knowledge is online today.  So of us (obviously not me) have a life outside EE.  

;>)
mlmcc
0
 

Author Comment

by:trashy66
ID: 13494453
Decided to give up on Crystal - never liked it anyway!

Thank for your help mlmcc - you get the credits.
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LVL 101

Expert Comment

by:mlmcc
ID: 13501555
Glad i could help

mlmcc
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