Okay, my final question is contained in the title; but here's the Reader's Digest version:
My DVD-ROM drive has quit working. I called Dell Customer Support. They stated that they can't ship me a new one until I've updated my BIOS. I downloaded the file from their site and ran the update. Now, the computer will not boot up. At least, not all the way up. It acts like its going to, and then I get an lsass.exe error. (I know that lsass is related to some worm out there, but this is not a worm; it's an OS issue)
I found instructions on the Dell website for correcting the problem, however, it requires the use of the "Windows XP CD" as they call it, so I can copy over the dllcache and extract the lsass.exe file. But, it also says that "they don't ship the software with all orders". I have like an applications and a utilities CD, but those aren't it. Now, I have access to another computer here (hence, my ability to post a question) ... can I create a Windows CD from what I have here? What all do I need? I tried searching for either a DLL Cache or an lsass.exe file, but I couldn't find either. Any suggestions? I still have an open case with Dell, but my opinion of thier support has taken a nosedive recently.