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mso9.dll error in Microsoft Publisher 2000

Posted on 2005-03-04
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I have MS Office 2000 Professional with Publisher loaded on Windows XP Professional.  Whenever I open Publisher it immediately closes and asks if I want to report the error to Microsoft. This is the message in the Event Viewer: Faulting application mspub.exe, version 6.0.1.427, faulting module mso9.dll, version 9.0.0.6926.  I have performed the following to try to correct it with no success:
Office repair
Uninstall,reboot and reinstall Office
chkdsk /r
sfc /scannow
cleaned registry
Norton Windoctor
deleted all temp files
deleted contents of temp folders
virus check-clean
Spybot, Search and Destroy, deleted several adware programs
HiJackThis, deleted two suspect line items
I've run out of ideas.

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Question by:baggio8
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Expert Comment

by:Jeroen Rosink
ID: 13464541
did you instaled the latest XP Sp2?

in this article there is something mentioned when opening ealier publisher files with publisher 2002. Although your using office 2000 I can imagine that the same problem opening earlier files with Pub2002 also causing the same problem as you have:

PUB2002: Publisher 2002 Stops Responding When You Open Earlier-Version Publication
http://support.microsoft.com/default.aspx?scid=kb;en-us;315837

I hope this helps,

regards,
Jeroen
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by:baggio8
ID: 13586440
Jeroen,
Thank you for response.  I did install XP SP2 as well as all Micosoft Office updates previously.  Your suggestion from the Microsoft KB article did not seem to be the problem.  To correct the problem, I simply replaced the apparently corrupted file (mso9.dll) with a new one that I downloaded from dll-files.com.  This eliminated the error.  The other possibility for the error was an incompatability with versions of the file.  The installed version was mso9.dll, version 9.0.0.6926.  I replaced it with mso9.dll, version  9.0.0.3821.  I was surprised because I had uninstalled both Microsoft Office and Publisher and performed a reinstallation from scratch without success.  The one thing that I didn't do after uninstalling Office was to delete the old Office folder, which likely still retained remnants of the software. I guess that a reinstallation of office did not overwrite this file if it already existed.  I suppose the lesson is to uninstall the old program, but also to manually delete any files and folders it leaves behind.  If you have no objections, I will request that the points be refunded.

baggio
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LVL 33

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by:Jeroen Rosink
ID: 13586461
Thanks Baggio8 for your explanation. It supprised me a bit that replacing a newer file with an older version solves you problem. I suggest to backup this dll since this is a common dll with office. which might be updated with newer versions / SP's.

Still be aware that a older version might result in side effects

requesting for refund is OK to me. which can be done on: http://www.experts-exchange.com/Community_Support/

regards,

Jeroen
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Lunchy earned 0 total points
ID: 13586978
Closed, 500 points refunded.
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