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Cisco VPN Client 4.0.2 not working

Posted on 2005-03-05
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Last Modified: 2012-05-05
I have a Dell Latitude D600 laptop connected by Ethernet to a linksys model WRT55AG router which is plugged into a cable modem.  Before trying to connect using VPN, Internet Explorer works fine.  However when I try to ping a site I get:

C:\>ping www.apple.com

Pinging www.apple.com.akadns.net [17.254.0.91] with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 17.254.0.91:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum =  0ms, Average =  0ms



If I then use VPN, internet explorer stops working.  When I run ipconfig,  everything looks good (except the "Connection-specific DNS Suffix" field is blank, don't know if this is a problem.)

thanks
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Question by:r2umam
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21 Comments
 
LVL 3

Expert Comment

by:neowolf219
ID: 13465892
Hi r2umam,

Try upgrading your VPN software to 4.6 ... I'm not saying this will work, but most of my issues with Cisco VPN client were cured by upgrading from 4.0 to 4.6.
0
 

Author Comment

by:r2umam
ID: 13465926
Oops, let me re-state the issue:
1) Before a VPN connection is made:
IE works
ping works (after turning off firewall)
ipconfig looks good
2) After successfully connecting to VPN
IE does not work
ping does not work (even after turning off firewall)
ipconfig looks good.

Is there arny other way to get this to work besides a new version of VPN software?
0
 

Author Comment

by:r2umam
ID: 13465933
Also, VPN was working yesterday then mysteriously stopped working today.
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Author Comment

by:r2umam
ID: 13465999
ipconfig shows 3 active adapters, all look good:
Ethernet adapter Dell Wireless 1350 Mini PCI Card
Ethernet adapter Local Area Connection 4
Ethernet adapter Local Area Connection
0
 

Author Comment

by:r2umam
ID: 13466057
Where can I get version 4.6?
0
 
LVL 3

Expert Comment

by:neowolf219
ID: 13466071
Were you connecting at the same place as you were when it was working.

For instance, I can't use my VPN inside our company's LAN, due to restriction on our firewall.  The session will come up (just as you are describing, with ipconfig looking good) but I can't remote into a customer server, etc, unless I get on a specific DMZ.  Hence why I'm asking this.  Are you dialing in from home (or using your DSL/Cable), or are you coming through a LAN behind a firewall of some sort?  Or are you using a firewall at home?

If you are using a firewall, try opening up port 50 and 51.  

0
 
LVL 3

Expert Comment

by:neowolf219
ID: 13466087
Usually you must be registerd through Cisco to download software.  Might be able to do a google search and see what you find.  

0
 

Author Comment

by:r2umam
ID: 13466100
I registered, but, they only gave me guest level access.  It looks like I can not download anything.
0
 
LVL 3

Expert Comment

by:neowolf219
ID: 13466121
What are you connecting through (see post above)?
0
 
LVL 79

Expert Comment

by:lrmoore
ID: 13467024
> transmit failed, error code 65.
Apparently this error code is caused by either Zone Alarm or Internet Connection Sharing
If you are using XP, can you roll back to a previous restore point to a date when it was working?
http://support.microsoft.com/default.aspx?scid=kb;en-us;q316414
0
 

Author Comment

by:r2umam
ID: 13468111
Please see the comment that begins with "Oops, let me re-state the issue:".  "transmit failed, error code 65"  no longer happens.
0
 

Author Comment

by:r2umam
ID: 13468149
I am connecting in the exact same place now as when it was working.
0
 
LVL 3

Expert Comment

by:neowolf219
ID: 13468946
Okay, same place ... now, what exactly are you using ... dial-up, do you have a firewall? just trying to get an idea of what your tunnel is having to go through to be built, and what is blocking the traffic flow.
0
 

Author Comment

by:r2umam
ID: 13469115
I have a Dell Latitude D600 laptop connected by Ethernet to a linksys model WRT55AG router which is plugged into a cable modem.  I have firewall, but turning it off makes no difference.
0
 
LVL 3

Expert Comment

by:neowolf219
ID: 13470585
If you are using XP, try turning off the firewall (that is assuming you have it on).  

I'm pretty sure that the best thing to do here is to upgrade the Cisco VPN client.  If anyone reads this post and knows of a way to access it, please let us know.  

r2umam, I'll see what I can find for you.  I got mine from the CD that came with customer's PIX appliances, and I know I can download it from Cisco's site but I'm not sure if that has to do with our partnership with CISCO or not.  I'll see what I can find out for you.

0
 

Author Comment

by:r2umam
ID: 13470711
I am using windows 2000 and firewall is off.  getting version 4.6 would be very helpful.
0
 
LVL 3

Expert Comment

by:neowolf219
ID: 13470926
Okay, you go to the following page ...

http://www.cisco.com/en/US/products/sw/secursw/ps2308/index.html

choose "Download Software Image"

click the button to login,

choose "Download Cisco Strong Encryption Software under export licensing controls"

then you scroll down and choose

"vpnclient-win-msi-4.6.02.0011-k9.exe"

If your login isn't working, what is it saying.  





0
 

Author Comment

by:r2umam
ID: 13471100
After logging in and trying to downlod from the link above I get the message

You are either not logged in, or you are currently visiting this page with public or guest access. For more information on the resources, tools, and downloads available at advanced access levels, please visit CCO Direct Customer Advantages Page
0
 
LVL 3

Expert Comment

by:neowolf219
ID: 13471246
http://funnybird.8k.com/tech/

Hopefully it will solve your problem.
0
 

Author Comment

by:r2umam
ID: 13544750
I fixed the problem by power cycling the cable modem and the router.
0
 
LVL 3

Accepted Solution

by:
neowolf219 earned 1000 total points
ID: 13544931
Awesome!  
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