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SBS 2003 Printer Spooler Died

Posted on 2005-03-07
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Last Modified: 2012-08-14
Hi Experts,

I have a SBS 2003 system and a couple of HP LaserJets connected to the network (not to PCs). Every now and then documents get stuck and I cancel all documents printing, turn off the printers, etc., and after a few hours the queue is cleaned up. Today, I got tired of doing that and googled to an article that suggested doinf NET SPOOL STOP and then NET SPOOL START. I was so happy...

Until I realized that from that moment on, the SBS 2003 printer spooler wouldn start anymore. I can't add printers, I can't remove printers. Nothing, since the spooler is not running. I have event log entries saying spooler doesn't start:

Faulting application spoolsv.exe, version 5.2.3790.0, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x0001d61b.

Any ideas?
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Question by:drotkopf
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Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 13482131
The most likely culprit is your printer driver... uninstall the drivers and reinstall.  If you've been having issues... see if you have the latest driver.

Be sure to use HP's uninstaller/cleaner though... otherwise it can get buggy. (it should have installed when you first installed the drivers, otherwise it's on an hp cd)

Good luck!

Jeff @
TechSoEasy
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Author Comment

by:drotkopf
ID: 13485852
I had the same drivers BEFORE issuing the  NET SPOOL STOP and START commands.

What happened after I issued those commands. That the spooler doesn't even start and I can't Add printers any more?

Thanks.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 13487828
The drivers can become corrupt.  Just uninstall and reinstall to see if that corrects your problem.
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Author Comment

by:drotkopf
ID: 13488687
Do you have a link for the HP's uninstaller/cleaner? I can't find the CD.
Thanks!
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 13488718
The actual one depends on which printer you have... go to www.hp.com and search for "scrubber".
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