SBS 2003 Printer Spooler Died

Posted on 2005-03-07
Medium Priority
Last Modified: 2012-08-14
Hi Experts,

I have a SBS 2003 system and a couple of HP LaserJets connected to the network (not to PCs). Every now and then documents get stuck and I cancel all documents printing, turn off the printers, etc., and after a few hours the queue is cleaned up. Today, I got tired of doing that and googled to an article that suggested doinf NET SPOOL STOP and then NET SPOOL START. I was so happy...

Until I realized that from that moment on, the SBS 2003 printer spooler wouldn start anymore. I can't add printers, I can't remove printers. Nothing, since the spooler is not running. I have event log entries saying spooler doesn't start:

Faulting application spoolsv.exe, version 5.2.3790.0, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x0001d61b.

Any ideas?
Question by:drotkopf
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 74

Accepted Solution

Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 13482131
The most likely culprit is your printer driver... uninstall the drivers and reinstall.  If you've been having issues... see if you have the latest driver.

Be sure to use HP's uninstaller/cleaner though... otherwise it can get buggy. (it should have installed when you first installed the drivers, otherwise it's on an hp cd)

Good luck!

Jeff @

Author Comment

ID: 13485852
I had the same drivers BEFORE issuing the  NET SPOOL STOP and START commands.

What happened after I issued those commands. That the spooler doesn't even start and I can't Add printers any more?

LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 13487828
The drivers can become corrupt.  Just uninstall and reinstall to see if that corrects your problem.

Author Comment

ID: 13488687
Do you have a link for the HP's uninstaller/cleaner? I can't find the CD.
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 13488718
The actual one depends on which printer you have... go to www.hp.com and search for "scrubber".

Featured Post

How Blockchain Is Impacting Every Industry

Blockchain expert Alex Tapscott talks to Acronis VP Frank Jablonski about this revolutionary technology and how it's making inroads into other industries and facets of everyday life.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

So you have two Windows Servers and you have a directory/folder/files on one that you'd like to mirror to the other?  You don't really want to deal with DFS or a 3rd party solution like Doubletake. You can use Robocopy from the Windows Server 200…
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…
Suggested Courses

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question