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Windows xp can not connect to the internet or ping a host name.

Posted on 2005-03-08
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Last Modified: 2012-05-05
When I do ping I get "pinging oy with 32 bytes of data" the y has .. above it. I have reset tcp/ip using netsh. and I've used winsockfix still nothing. I can ping the local network.
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Question by:katman_2
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24 Comments
 
LVL 18

Expert Comment

by:crissand
ID: 13488734
Verify default gateway on nic's tcp/ip properties. And, please, give more details about network configuration, maybe there is a firewall or something...

Start a command prompt, type ipconfig/all and paste the result here.
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LVL 1

Expert Comment

by:a8le
ID: 13488765
Okay, you can ping the LAN, that means your NIC (network interface card) is working.  I am assumming that you have your computer setup to automatically obtain ip addresses.  The next logicall check would be to check your router... is it setup to allow your computer to connect.   Please also run a spyware scan, this has been an issue for many of my clients.  ~a8le~
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Author Comment

by:katman_2
ID: 13488918
Static Ip address, Gateway ok , Correct DNS, Router OK, ran both S&D and adaware. Using DUN I can connect to the ISP but can not browse the internet either.
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LVL 7

Expert Comment

by:blin2000
ID: 13489761
can you ping a public ip like 4.2.2.1? if not, post the routing table here. this step by step troubleshotting may help, http://www.howtonetworking.com/Internet/internetaccess0.htm
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LVL 1

Expert Comment

by:a8le
ID: 13490914
Again, if you can ping the lan, please make sure that your gateway, router, or both are configured right.
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Author Comment

by:katman_2
ID: 13491504
Yes I can ping public Ip address.
  Static Ip address, Gateway ok , Correct DNS, Router ok

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Author Comment

by:katman_2
ID: 13491628
Were does the oy with two dots above it come from?
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LVL 1

Expert Comment

by:a8le
ID: 13492238
what site are you pinging?  oy, is either a foreign language, a computer name or something spyware related.
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LVL 18

Expert Comment

by:crissand
ID: 13495048
ipconfig /all?
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Author Comment

by:katman_2
ID: 13495716
any site I ping the oy is in place of the IP Address in the first line.
ipconfig /all

everthing is correct.

I have had this same problem in the past on another machine. I found the fix with a google search
I had to uninstall the networking and reinstall it but I was not able to find it this time. with xp you can't uninstall the networking without going thru alot of steps the netsh on xp does not really reintall everything.
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LVL 18

Expert Comment

by:crissand
ID: 13495754
Can't help if I don't see the ipconfig /all response.
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Author Comment

by:katman_2
ID: 13495935
       Host Name . . . . . . . . . . . . : hostname

        Primary Dns Suffix  . . . . . . . : domain name

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : domain name



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Intel(R) PRO/100 S Desktop Adapter

        Physical Address. . . . . . . . . : 00-02-B3-B6-E1-2C

        Dhcp Enabled. . . . . . . . . . . : No

        IP Address. . . . . . . . . . . . : 192.168.10.168

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.10.1

        DNS Servers . . . . . . . . . . . : 192.168.10.15
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LVL 18

Expert Comment

by:crissand
ID: 13496140
Default gateway is the address of the router.
DNS server is a DNS server in the network.
Network mask is ok for a class C ip network.

Try to ping an Internet IP addres let's say: 64.233.161.104 (www.google.com)
Tray to do a tracert for 64.233.161.104.
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Author Comment

by:katman_2
ID: 13496324
Pinging ø˜ with 32 bytes of data:



Reply from 64.233.161.104: bytes=32 time=98ms TTL=245

Reply from 64.233.161.104: bytes=32 time=73ms TTL=245

Reply from 64.233.161.104: bytes=32 time=79ms TTL=245

Reply from 64.233.161.104: bytes=32 time=73ms TTL=245



Ping statistics for       :

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 73ms, Maximum = 98ms, Average = 80ms

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Author Comment

by:katman_2
ID: 13496343
Tracing route to ø˜ over a maximum of 30 hops



  1     1 ms     1 ms     1 ms  No resources.



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LVL 18

Expert Comment

by:crissand
ID: 13496802
Uninstall IPV6.

Or, if not installed, there is a problem with the winsock, some libraries have been damaged. Run

sfc /scannow
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Author Comment

by:katman_2
ID: 13497177
The sfc finished with out asking for the CD IPV6 is not installed
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LVL 18

Expert Comment

by:crissand
ID: 13497215
I think you can't repair without uninstalling and reinstalling the network. Or, try again the winsockfix, the XP version, and netsh winsock refresh.
0
 

Author Comment

by:katman_2
ID: 13498531
Got it fixed here is what I did.

 



Click Start >Run >regedit {enter}
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock and delete it
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2 and delete it
Exit Regedit and reboot.

To install TCP/IP over itself (to do this you need a copy of nettcpip.inf  There is one on the Windows XP CD and there may be one on your hard drive)

Right click "My Network Places" select Properties.
Right click the connection and select Properties.
Click Install >Protocol >add >have disk
Browse to the location of nettcpip.inf  (see above)
Select TCP/IP click OK
Reboot
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LVL 18

Expert Comment

by:crissand
ID: 13498564
That's good!
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LVL 1

Expert Comment

by:a8le
ID: 13498758
Great!
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LVL 1

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