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Exchange 5.5 SP3 "received an Internet message that could not be processed"

Posted on 2005-03-08
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Last Modified: 2008-03-03
This seems to be an old issue but I just started getting it on my system.  Currently running Exchange 5.5 SP3 on Windows 2000 SP4

Sometimes users get an email like this:
From: <removed>[mailto:<removed>@hotmail.com]
Sent: Tuesday, March 08, 2005 11:06 AM
To: <removed>
Subject: Hi!

The Microsoft Exchange Server received an Internet message that could not be processed. To view the original message content, open the attached message.

Attachment: message.txt

This only seems to happen when the message has an attachment , background or is in HTML format.  I have already searched the MS Kb and found info on Exchange 5.0 and Article ID: 270614 which is no help.   This Exchange server was running NT4 for three years and didn't have this problem.  Now that I have upgraded to Windows 2000 this message pops up.  It doesn't happen every time and sometimes the sender can send the message twice and it works correctly on the second try.  I see that there is a SP 4 on Microsoft's site, should I try that first?

Thanks
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Question by:toc-tom
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Exchange_Admin earned 1000 total points
ID: 13491073
I would upgrade to Exchange SP4 and see if this resolves the problem.
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Author Comment

by:toc-tom
ID: 13663877
I haven't forgotten about this. I just haven't had any time to do the service pack.  Is there any reason to backup the exchange database before the service pack?
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Expert Comment

by:Exchange_Admin
ID: 13664000
I always make sure that I back up my databases before doing anything. But then I am sort of stuffy in that regards.
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Author Comment

by:toc-tom
ID: 14030743
That seems to have fixed the problem.

Now if I could just get an image sent from Outlook 2003 to print when opening it up in Outlook 2000.
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