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Unsigned RAID driver blocking Windows XP setup (keyboard and mouse disabled)

Posted on 2005-03-09
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Last Modified: 2012-06-21
I'm trying to install Windows XP SP2 on a RAID 5 array (four 200 GB SATA hard drives, ~600 GB of space available). My RAID controller is a Promise FastTrak S150 SX4. I have the latest drivers on a floppy disk. When Windows XP setup starts, I hit F6 and then load the drivers from the floppy disk. I can create a new partition on the RAID array and launch the installation. After the first reboot, I get a first dialog box asking me if I want to install the FastTrak drivers.

If I choose "Yes", after a while, a second dialog box appears, complaining that the FastTrak driver is not signed. The problem is that, at that moment, the keyboard (PS/2) and mouse (USB) are disabled. The only thing I can do is reboot the machine.

If I choose "No", the FastTrak driver won't be installed and the Windows XP setup installation goes on. At the next reboot, Windows XP starts and crashes with a blue screen (the machine reboots, Windows restarts and crashes again, and so on). I guess that's because the FastTrak driver really has to be installed. Even in safe mode, I get the same blue screen.

Any solution?

I will try to use a serial mouse, connected to the COM port, but I have to find one...
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Question by:obruchez
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Expert Comment

by:Lee W, MVP
ID: 13494021
Why is the keyboard disabled?  PS/2 devices aren't typically disabled during setup.
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Author Comment

by:obruchez
ID: 13494050
Well, that's what I would like to know. :-) The dialog box complaining about the unsigned driver appears during the "installing devices" step (or "installing hardware" or whatever it is called).
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Expert Comment

by:Lee W, MVP
ID: 13494092
So you press keys and nothing happens... I'm confused why the keyboard is giving you problems and what your symptoms - with the keyboard - you have.
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Author Comment

by:obruchez
ID: 13494117
The keyboard and mouse work fine before the first reboot and when the first dialog box is displayed (asking me if I want to install the RAID driver). They're disabled only while the second dialog box is displayed (unsigned RAID driver), during the "hardware installation" step. The mouse cursor disappears and the lights on the keyboard are switched off (Num Lock, Caps Lock, etc.). If I connect the keyboard on another USB port, nothing happens.
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LVL 97

Expert Comment

by:Lee W, MVP
ID: 13494194
I thought you said this was a PS/2 keyboard, NOT a USB keyboard.  USB can be flaky in setup.  Get yourself a PS/2 keyboard and try it with that.
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Author Comment

by:obruchez
ID: 13494229
Oops. Sorry. I said I had a PS/2 keyboard and a USB mouse. But I'm writing from work. I'm starting to wonder if my keyboard is not also connected via USB... Actually, I'm pretty sure of it. The keyboard I currently use is a PS/2 keyboard... :-) Sorry... I'm not completely awaken yet...

You think that using a PS/2 keyboard and/or mouse will solve the problem?
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Accepted Solution

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Lee W, MVP earned 2000 total points
ID: 13494264
Fairly certain, yes.  I've often had problems with systems using JUST USB keyboards/Mice on setup.  Use a PS/2 version I think you'll be ok on Setup.
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Author Comment

by:obruchez
ID: 13494293
Ok. I'll check tonight and accept your answer.
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Author Comment

by:obruchez
ID: 13503772
As expected, no problem with a PS/2 mouse... I now have a brand new Windows installation. :-)
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Expert Comment

by:Lee W, MVP
ID: 13503784
Glad it worked out.
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