dkoegler
asked on
Lost Funcitonality on ATI WONDER Remote??
Details: I installed my ATI TV card and remote with the out of the box software and it all worked. All remote buttons functioned as anticipated. I recently upgraded to TV version 9.03 and Remote Wonder 2.5 and now the following won't work;
*The channel +/- button does not work.
*The volume +/- button does not work.
*I can no longer input the channels with the number buttons.
However, the remote will move the mouse as well as it will turn on the TV software. I set the remote ID successfully and confirmed that it was the proper ID.
I just seems that the upgrade disabled remote functionality.
Registered Product: TV WONDER VE REMOTE Control Edition
Operating System: WINDOWS XP SP2
Other Sub-topic: Remote Wonder
Application Name: Ati Remote Wonder
Application Version: 2.5
*The channel +/- button does not work.
*The volume +/- button does not work.
*I can no longer input the channels with the number buttons.
However, the remote will move the mouse as well as it will turn on the TV software. I set the remote ID successfully and confirmed that it was the proper ID.
I just seems that the upgrade disabled remote functionality.
Registered Product: TV WONDER VE REMOTE Control Edition
Operating System: WINDOWS XP SP2
Other Sub-topic: Remote Wonder
Application Name: Ati Remote Wonder
Application Version: 2.5
ASKER CERTIFIED SOLUTION
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ASKER
I exchanged e-mails with ATI and here is the solution. It was a software configuration issue rather than hardware. You were correct in noting that my issue was probably software.
ATI Solution that worked: Try the following. Go to Start, Programs, ATI Multimedia Center, select Configuration. Click on the Easylook tab. Uncheck all the Easylook options (i.e. Press any key launches Easylook, etc), and re-test the issue.
ATI Solution that worked: Try the following. Go to Start, Programs, ATI Multimedia Center, select Configuration. Click on the Easylook tab. Uncheck all the Easylook options (i.e. Press any key launches Easylook, etc), and re-test the issue.
ASKER