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Lost Funcitonality on ATI WONDER Remote??

Posted on 2005-03-09
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Last Modified: 2010-05-18
Details:  I installed my ATI TV card and remote with the out of the box software and it all worked. All remote buttons functioned as anticipated. I recently upgraded to TV version 9.03 and Remote Wonder 2.5 and now the following won't work;

*The channel +/- button does not work.
*The volume +/- button does not work.
*I can no longer input the channels with the number buttons.

However, the remote will move the mouse as well as it will turn on the TV software. I set the remote ID successfully and confirmed that it was the proper ID.

I just seems that the upgrade disabled remote functionality.

Registered Product:  TV WONDER VE REMOTE Control Edition  
Operating System:  WINDOWS XP SP2

Other Sub-topic:  Remote Wonder
Application Name:  Ati Remote Wonder
Application Version:  2.5

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Question by:dkoegler
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Callandor earned 500 total points
ID: 13500865
If your remote works in any way, I suspect you do not have a hardware problem.  The timing with a software upgrade leads me to believe the upgrade is buggy.  Revert back to the old version and see if your remote works fully again.
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Author Comment

by:dkoegler
ID: 13501058
I will give it a try.
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Author Comment

by:dkoegler
ID: 13515266
I exchanged e-mails with ATI and here is the solution.  It was a software configuration issue rather than hardware.  You were correct in noting that my issue was probably software.

ATI Solution that worked: Try the following.  Go to Start, Programs, ATI Multimedia Center, select Configuration.  Click on the Easylook tab.  Uncheck all the Easylook options (i.e. Press any key launches Easylook, etc), and re-test the issue.
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