OWA 2003 - Blank Reminder pops up every 15 minutes.

Posted on 2005-03-09
Medium Priority
Last Modified: 2012-06-27
I have a user with this weird problem.  She uses webmail exclusively, and when she logs in she gets a blank reminder window that pops up, with sound and everything, and she clicks dismiss or close and it goes away, then 15 minutes later it pops back up.  there is nothing in the window, no entries in her calendar or tasks.

If I log on as her to a regular outlook client connected to the exchange server, she doesnt get the reminders.  this is only webmail, and to my knowledge only with her.


thats a screenshot of the reminder.

Any ideas would be appreciated.

Question by:tfallert
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LVL 104

Accepted Solution

Sembee earned 1500 total points
ID: 13501526
Configure Outlook to use her account as the default, then close Outlook.
Click start, run and type:

OUTLOOK.EXE /Cleanreminders

Press enter.
This will reset the reminders.


Author Comment

ID: 13506032
Okay she doesnt use Outlook as a client at all, she uses Webmail as her client.

I went to the email server, changed outlook settings to hers, then ran OUTLOOK.EXE /cleanreminders, it opened outlook, but when I went into webmail after that, it still popped up the blank reminder windows in OWA.
LVL 104

Expert Comment

ID: 13507764
I fully appreciate that the user doesn't use Outlook. However it is the primary client for Exchange and sometimes you have to use the full client to correct errors.

Was the Outlook client that you used Outlook 2003 in cached mode? If so it may not have replicated the changes back.

Otherwise I cannot think of any cause for this message to come up - especially as it doesn't come up in Outlook.

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Author Comment

ID: 13507824
No, it isnt Outlook 2003, it is outlook 2000, would that be a reason that the / command wasnt doing anything?

Author Comment

ID: 13508188
Actually I ran the / command with an outlook 2003 client and it didnt help either

Author Comment

ID: 13535872
Increading the points, hopefully someone will come up with an answer

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