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No sound

Running Gateway 2.4 GHz Pentium 4, 1 GB RAM, 80 GB HD

Had to reinstall XP and many programs. All working but no sound. Yellow ? in Device Manager by 'Unknown deivce' which I think at one time said 'Multimedia.." The 'Sound, Video, Game Controllers' show no problem in Device Manager.

Troubleshooting doesn't work. Don't have OEM disks with me. Any way to get computer to recognize the sound system that had been working last week?

Thanks

Callandor

Try running Everest to identify the card and the drivers for it: http://www.lavalys.com/products/download.php?pid=1&lang=en&pageid=3

I recommend that you get a copy of Ghost and make periodic backups, which will restore everything back to a known working condition. Keep the system drive relatively small and this will not take a lot of time.

ashleyjl

You should be able to go to the Gateway website and pull up the specific audio driver for your model

rhequiem

I've encountered this problem before, and found this article from Microsoft, which explains how to identify unknown devices in the Device Manager. It helped me, so I'd like to pass it on to you to see if you can use it to find out exactly what device it is, rather than poking around and getting frustrated. I hope it helps :)

http://support.microsoft.com/default.aspx?scid=kb;en-us;314464

Corey

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onedeej

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rsaldino

ASKER

Thanks to everyone for their input.

onedeej was right-on with the Gateway support site. I had lost that when I reinstalled XP.

Sound is now working.

Question closed.