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Font changes during printing

Posted on 2005-03-10
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Last Modified: 2013-12-03
I have a DOS applications (Accpac Plus) that prints to a captured port (say LPT1) then spools to a network laser printer either on a print server device or another shared laser on another workstation. The printout starts ok but as it progresses it changes the font (normally compressed - so it can fit on the page) to a larger font (say 10 pitch) resulting in the report being cut in half and the right side being off the page. The server is MS Server 2000.

Tried:
Spool complete job before starting to print
Increase timeout (WOW settings) in registry
Another printer driver in the app.

Attaching the printer directly to the PC that prints (cut out capturing) works fine.

Would appreciate any ideas to try out.
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Question by:Alex Angus
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15 Comments
 
LVL 35

Expert Comment

by:Nirmal Sharma
ID: 13514947
When this problem started ? It is like that since begining?
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Expert Comment

by:Nirmal Sharma
ID: 13514962
>>>Attaching the printer directly to the PC that prints (cut out capturing) works fine.
Oh!..that means...wrong printer driver is captured or GDI32.dll is not able to redirect full printouts with fonts. Is the client pc windows 2000 or XP that prints the job? Where you have installed this printer? and also try deleting and re-creating the share for printer.

Let me know.
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Author Comment

by:Alex Angus
ID: 13514989
This started when they upgraded the server from NT4 to Windows 2000 about 3 months ago. The Windows 2000 has also been reloaded again. Not for this reason, the Exchange crashed so they reloaded.

We have deleted the share and printer and loaded everything again and also tried other printers. There are about 10 printers on site and same if we print to any of them.

Regards
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Author Comment

by:Alex Angus
ID: 13514997
Oh, the client PC's are a mixture of Win 98, Win2k and XP Pro.
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Expert Comment

by:Nirmal Sharma
ID: 13515285
Does it happen with every client pc or few of them..list OS where it happens.
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Author Comment

by:Alex Angus
ID: 13516007
It happens with all of them. That is why I think it is Windows 2000 Server but the IT guys say it is Accpac (the application).

If we print small reports, one or two pages, then it is fine. It only goes haywire on larger reports.
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Expert Comment

by:Nirmal Sharma
ID: 13516037
Are all machines in one network? i mean to say printing over Remote?
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Author Comment

by:Alex Angus
ID: 13516138
They print through the local network but the server is part of a WAN with about 80 servers. They also have this at another site which was also upgraded to Windows 2000 about 6 months ago. The NT sites do not have this.

The new PC's they install are all XP. So at this site near me there are about 55 PC's with about 10 on XP so far.

Most of the sites with Accpac DOS now run on Linux/Samba. So do not have much out there to compare with.

Windows applications print fine. That is why the IT guys say it is Accpac. But we are just dumping a print file as we did for NT4. Is there any way to capture this print job at the server and as it goes to the printer to check if they are the same or have reset characters?

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Expert Comment

by:Nirmal Sharma
ID: 13516582
ok..

download etherel and try to see the reset character and commands processed by GDI32.dll
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LVL 35

Expert Comment

by:Nirmal Sharma
ID: 13563603
Did you solve the problem?
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Author Comment

by:Alex Angus
ID: 13568642
It looks like it but not 100% sure yet. So far the tests have not included some very large reports. But on ones that gave trouble before, they now seem to work.

What we did was increase the print delay timeout to wait longer for a job to complete. We increased it to 10 min and it seems to work for now.
 
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Accepted Solution

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Nirmal Sharma earned 1500 total points
ID: 13571679
Ok.

Let me know if it doesn't work.

Thanks for your reply.
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Author Comment

by:Alex Angus
ID: 14218301
Turned out problem was a faulty Cisco switch.
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Expert Comment

by:Nirmal Sharma
ID: 14218320
Fault Cisco Switch?
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Author Comment

by:Alex Angus
ID: 14218517
Yes, that is what the IT guys say. Something about timing or timeouts or something that was faulty. Do not understand it (not sure he does either) but when they changed the switch (because of another problem) this one also went away.

I also suspect they changed something when installing the new switch as they had about 3 IT guys fighting this other problem to do with Exchange. So it is possible they fiddled with a whole bunch of things. I must say that timouts was my main suspect.
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