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Trouble accessing the internet through a new router with an IMac.

Posted on 2005-03-12
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Last Modified: 2013-11-29
I have a Mac running OS X, and access the internet through DSL service provided by Verizon. I hooked up a Netgear WGR614  router,
following directions, but can't access the internet. I used DHCP as it said to do, but something is not working. Please help.
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Question by:jonecarruth
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Accepted Solution

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bmquintas earned 750 total points
ID: 13526857
Is the router giving the Mac a gateway and dns servers?
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Author Comment

by:jonecarruth
ID: 13528867
When I go to network services, and click on DHCP, it supposedly is configuring the Mac automatically. Is that correct?
I'm just a carpenter trying to get my "USER FRIENDLY" Macintosh to work properly. I need to know what all the IP addresses,
dns servers, gateways, and that stuff is for, because the computer and router are NOT doing it automatically for some reason.
Can I find this info on the router itself? On the computer? Are they standards? Why does the connection work when it is just
connected to  the DSL modem, but does not work when a add the router? To reset the router to it's "factory settings", does the router have to
be plugged in?  Will resetting the router make a difference?
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LVL 6

Expert Comment

by:bmquintas
ID: 13529021
The router will have a public adress (assigned from your ISP trough the modem), and an internal adress.
When the router receives the external IP adress from the ISP, it will also receive DNS server and gateway  information.
As for the internal side of the router, you should access the configuration page of the router, and enable the dhcp server function,  if your mac is configured to obtain IP automatically, you should get an IP adress like 192.168.xxx.xxx with a subnet mask 255.255.255.0 , the DNS server adresses will be the DNS servers of your ISP or the router itself, the Mac default gateway will be the router, and the DHCP server will also be the router.
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Author Comment

by:jonecarruth
ID: 13531147
To bmquintas,
Thank you for the info. I saw all the things you just told me on the network preferences page, in the ethernet section.
I started from scratch, got all the things hooked up, turned things on in the correct order, had all the addresses reading
the way you described, AND IT STILL DIDN'T WORK!!!!
So I took the router back to Circuit City and got my money back.
NO WAY should it be this hard to add a router to the system!!!
Netgear told me to log on to an address  and check my router settings.
HOW CAN I DO THAT IF I CAN'T ACCESS THE INTERNET WITH THE ROUTER HOOKED UP ??? I mean that's just plain ignorant!!
Again, thank you for taking the time to respond to my question, and also listening to me rant & rave about something
that just totally frustrated me and made me waste about 12 hours of my time.
There's got to be a better way.....
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