I’m at my mother-in-law’s house, trying to fix a problem with my sister-in-law’s computer.
She has a WinXP Home system behind an Encore ENAFN-RT514-PR Broadband Router. Another computer in the house behind the same router seems to work fine
She has a strange problem.
She will be surfing the web, and then she’ll be unable to reach a web site.
Running “Repair Connection” fixes the problem, but it appears to break in about half an hour. Today, we fixed it at 4:44 and by 5:19 it was broken again.
I checked, and when it “breaks” you can still get Internet Explorer to go to a given web site, *IF* you type in the IP of that web site instead of the DNS name.
Oddly, you can still resolve domain names by using NSLOOKUP at the command prompt.
We scanned for spyware or adware, didn’t find anything.
I tried running LSPFIX, no progress, and no bad guys in there.
Installed programs include ZoneAlarm, but it’s in the disabled mode.
Anyone have any suggestions as to how to fix my sister-in-law’s computer?
Currently I’m planning to install FireFox, just to see if the resolution problem is system-wide or confined to IE.
I’m also planning to pull ZoneAlarm out, just on a lark, although I realize it should not cause this variety of problems.