Outlook Subfolder Empty in BES V4

Hi guys!

A few weeks ago, we have install a BES V.4.

I have configure my user, everything is working fine except that when to go to there mail subfolder in BlackBerry device, it's empty?

It's not empty on the Exchange server...  I have called BlackBerry Technical Support and they said that If the email where received before installating BES, It's not possible to see the message except if it's sent again???

Anyone has a solution?

The problem is that I have a lot of subfolders in my outlook and I want to be able to retrieve the information contain in those subfolders...

Thanks!
polycorjspAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JConchieCommented:
Blackberry will only sync the root inbox, not subfolders....if you want that mail on the handheld, copy it into the inbox then do a sync through desktop manager.
0
mhillsCommented:
Actually Blackberry doesnt sync email at all through the Desktop manager, it only reconsiles it (moves and deletes) a copy of the message would have needed to be there in the first place.

how ever one of the new bes 4.0 features was to "pre populate" email... the max is 7-days or 350 messages... i dont think that can be changed.

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry Programming

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.