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Compaq starteak

Posted on 2005-03-15
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a clients computer is a 2 year old compaq which had dozens of viruses and bugs, and Norton AV. Now uninstalled. I reformatted and reinstalled xp home. Before this I noticed starteak.exe (the easy access keyboard) was running in processes at 98%. After the reinstall i went to check this again but after msconfig the taskmgr window flicked on and off. I am assuming this is because of the starteak.exe hogging resources. How can I disable the starteak program? And would you suggest uninstalling this (they can live without the access). Im reasonably sure this is the cause of the problem.
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Question by:pcgandalf
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11 Comments
 
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Expert Comment

by:sramesh2k
ID: 13545211
IIRC, few Compaq Presario systems have the issue "StartEAK.exe using  100% resources" and Compaq released updates for the keyboard software, might be available in their site. StartEAK is optional one, and you can disable it from startup. Load MSConfig from Safe Mode and uncheck the entry (if it loads from HKLM registry area), or use Autoruns from www.sysinternals.com to better manage startup.

If you want to use the Compaq Eask Access keyboard functionality, you need to have the software running.
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LVL 34

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by:sramesh2k
ID: 13545222
For the Task Manager and MSConfig issue, here is another possible cause (virus).

Task Manager, MSCONFIG, or REGEDIT disappears while opening:
http://windowsxp.mvps.org/toolsquit.htm
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Author Comment

by:pcgandalf
ID: 13545427
the virus reading from that link fits the picture im seeing but i had only just formatted the drive and reinstalled windows, so i don't think it has a virus.
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by:sramesh2k
ID: 13545455
Just to make sure: Have you turned On the firewall after a clean install?
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Author Comment

by:pcgandalf
ID: 13545838
no there is no firewall at this point. we havent been able to get on the web. And I see that worm Agobot is a memory resident. I'll look into this tomorrow!!
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by:pcgandalf
ID: 13554914
i reformatted the hard drive but viruses just keep coming. With every AV program I run there's more mem resident viruses. None of them are in the running processes as described in the AV removal details. The one that's causing the problem (one or more) doesnt seem to be visible anywhere (files and folders visible). Now I see we have Backdoor Ciadoor B Troj. and Worm32 Francette. Plus SDBOT, and whatever else may turn up. I think perhaps it's time to just install a new hard drive, or would you suggest changing the drive back to 00000000. Is this all I need for this level of infestation to be gone?? I've removed viruses and bugs in the past but this is amazing. So far 495 various types of spys, bugs and virsuses.
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LVL 34

Expert Comment

by:sramesh2k
ID: 13555072
Hi,

Reformat it again with XP CD, and do a clean install. Do not connect to the internet now. First, enable the XP firewall, and then do the activation stuff. this is the minimal level of protection. Next, install these:

AVG Antivirus 7 (freeware) from http://www.grisoft.com

Get a better firewall (than XP's ICF). I use Zone Alarm Pro 4.5 and works a treat.
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Author Comment

by:pcgandalf
ID: 13555175
Please read the post properly. This machine was reformatted!!!! A clean install was made. Viruses remain. Do you know this stuff or not??
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sramesh2k earned 500 total points
ID: 13555363
I read the post well. MY point is that the users connect to the net (for activating XP or other purpose), before turning ON the firewall. XP does not turn ON the firewall by default (in Pre-SP2) and there are fairly good chances that a worm spreads that way.

Apart from that, sorry I dont know what's happening.
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