Outlook 2002 Install shows 'not available'

Posted on 2005-03-15
Medium Priority
Last Modified: 2012-05-05
I have Office XP installed on a machine but not Outlook.
I bought a PDA with Outlook 2002 supplied as part of the installation package.
When I attempt to install Outlook2002 from the CD the install summary shows Outlook2002 as 'not available' with a red x.
I tried to use my original Office XP disk to install the Outlook version shipped with Office but got the same result.
What should a look for that is stopping this installation?

Question by:efedora
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Expert Comment

ID: 13549647
are you sure your pda software package includes outlook xp.  That doesn't sound right.  It is more likly that it includes ADD-INs for outlook.  Things to allow syncing and other PDA goodies.  You may want to review the information from the package a little better.

Sorry if this is not the answer that you wanted.  You are getting the red X because you don't have outlook installed, therfore it cannot install the addins

Expert Comment

ID: 13549673
Sorry, reread your question.  When you install from the office disks, do a custom install (or add remove components if you already have office installed) and go to the Outlook dive looking thing.  Pull it down it should have 3 options, run from my computer, run on first use and not installed.  set it to run from my computer.

Author Comment

ID: 13549979
Nope.  I checked the Office install disk just to make sure that the Outlook 2002 install was ok.
The PDA does come with a full version of Outlook 2002, not just the add-ins.  I know it works because I installed it on another computer to see if it would work there.  It installed ok.
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LVL 13

Expert Comment

ID: 13550194
Do you have administrator rights to this computer?


Author Comment

ID: 13550482
Yes, I do.  Win 2k.  Trying to install outlook 2002 as the administrator.
LVL 21

Expert Comment

ID: 13578987
OK, just to make sure we're all on same page:

1.  You choose Office from Add/Remove Programs on Control Panel and choose Change
2.  You choose Add or Remove Features (I think that's the correct verbiage)
3.  You choose the "choose detailed installation options for each application" and hit next
4.  You see a list of the Office programs and Outlook has an X next to it

Does the X have a little arrow pointing down next to it?
If so, what do you see when you click on it?

Author Comment

ID: 13580796
Solved the problem myself.  Started un-installing various Microsoft apps to get Outlook to install.
When I removed the Visual Studio 2005 beta, that did the trick.
Don't know why but VS seems to be the problem.
Thanks for the comments.

Author Comment

ID: 13580816
This question submitted to the Community support for resolution of the points.

Accepted Solution

modulo earned 0 total points
ID: 13616945
Closed, 500 points refunded.

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