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NDPS Printer and XP Client

Posted on 2005-03-15
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Last Modified: 2008-01-09
I have an XP Workstation that is identical to many in our organization.  However when I install Novell Client 4.90 SP2 and try to browser NDPS printers none show up.  I've reinstalled the client making sure to select the NDPS option.  The odd thing is, if I manually install the printer and supply the drivers myself it works until the user logs off and reboots at which point the printer disappears again.  

This is driving me nuts.  Any ideas?
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Question by:jainyc
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13 Comments
 
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Expert Comment

by:ShineOn
ID: 13549681
1.  Is the stupid SP2 firewall on?
2.  By "browser NDPS printers" do you mean iPrint, or the Windows "add printer" dialog's browse?
3.  Does the printer object completely disappear from the PC's "printers & faxes" list, or does it go to offline status, or something else?
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by:jainyc
ID: 13550888
No the SP2 firewall is off.

By browse printer I mean gong to printer & Faxes in Control Panel.  Normally I'll see 15 NDPS printers assigned to the everyone group.  I tried manjually adding the printer but when I locate it in the tree I get an error that no print driver could be found (that's not true since it works on every other workstation) and I'm asked to add it from a disk.

I tried logging in as a different users and I get the same problem.  

Yes the printer completely disappears from the printer and faxes list.  I have to manually reinstall it.

Strange isn't it.  I'm hoping it's something very obvious.  
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Expert Comment

by:ShineOn
ID: 13552151
Very strange.  One of those things I call "interesting," sort of the way Spock would say "fascinating" when faced with an exceptionally odd thing.

When you installed the client, did you do it custom or take the defaults?
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Author Comment

by:jainyc
ID: 13555240
I do a custom install.  I'm wondering if there is come sercurity configuration or policy that is preventing it from seeing my printers.  We don't use active directory so it would have to be a local machine policy.  
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by:ShineOn
ID: 13558626
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ID: 13558643
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by:jainyc
ID: 13559367
I checked both of those TID but our printers don't' have any of those option checked.  It's as thought this one machine cannot communicate with the NDPS printer the way it was intended, i.e., download the print driver from the NDPS database and start working.  We have to manually connect to the printer by using the add printer option and then manually install the driver from a local directory.  We have over 70 workstation here and they all work as intended.  Except for this one.  
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by:jainyc
ID: 13559370
Thanks for the TIDs
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by:ShineOn
ID: 13560412
Are you sure the NDPS client is OK?  Maybe you should uninstall/reinstall the 4.9 SP2D client...
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Author Comment

by:jainyc
ID: 13566416
I tried that and I also checked the NDPS remote management to make certain that the correct printers are selected to be installed.  I also click on update so that it will copy the driver the next time the users logs in.  I tried restarting the NDPS manager.  On the client side I make certain that dpwm32 is running.
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Expert Comment

by:ShineOn
ID: 13567685
So that second TID helped?  Did you end up having to unchedk the remote management "allow only specific printers to reside on workstations" or did you have to add things to the "printers to install to workstations" list?
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Author Comment

by:jainyc
ID: 13574905
It led me to look at the Broker.  Once I restarted it everything was OK.
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by:ShineOn
ID: 13574978
Cool.  Thanks.
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