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Printer Problems

Posted on 2005-03-16
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Last Modified: 2008-01-09
Windows 2003 Server print server.
Windows XP Professional clients.
Everything is current with OS updates.

2 weeks ago we replaced a bunch of printers (all of the Toshiba printers were replaced with Cannons.  We already had a number of Cannons in our environment).  Since then, the print spooler has been blowing up on LOTS of computers.

All of the drivers are up to date.

We have a variety of printers: HP, Canon and Lexmark.

The think I want to understand better is this:
Every 30 mins I see Event ID 20's for all of the printers.  Here is an example of one of them: "Printer Driver HP LaserJet 2300 Series PCL 6 for Windows NT x86 Version-3 was added or updated. Files:- UNIDRV.DLL, UNIDRVUI.DLL, HPC23256.GPD, UNIDRV.HLP, HPL2300S.CFG, HP6MAC05.GPD, HPBCFGRE.DLL, HPC23006.GPD, HPC23206.GPD, HPC23206.XML, HPC2320C.INI, HPC23256.XML, HPC2325C.INI, HPCDMC32.DLL, HPCEVT05.DLL, HPCLJX05.HLP, HPCSCH05.DTD, HPCSTR05.DLL, HPCUI05.DLL, HPCXRD05.DLL, HPSMAC05.GPD, PJL.GPD, P6DISP.GPD, PCLXL.GPD, PCLXL.DLL, UNIRES.DLL, STDNAMES.GPD, HPBMIAPI.DLL, HPBOID.EXE, HPBOIDPS.DLL, HPBPRO.EXE, HPBPROPS.DLL, HPPAPTS0.DLL, HPPASNM0.DLL, HPPAPML0.DLL, HPZIPM12.EXE, HPZIPT12.DLL, HPZINW12.EXE, HPZIPR12.DLL, HPZISN12.DLL, HPNRA.EXE, HPBNRAC2.DLL, HPBMINI.DLL, HPCEAC05.HPI, HPBMMON.DLL, HPDOMON.DLL, HPBHEALR.DLL, HPPRN05.DLL."

It is usually somewhere in the middle of this process that the spooler craps out.  It does not consistently stop at the same printer or even brand of printer.

Not sure, but it seems like it blows up when someone trys to print in the middle of this update process.

2 questions.

1.  What is the solution to my problem.
2.  When should the "event 20's" be occurring?  Only at logon, when someone prints to a printer and the print driver has changed, etc...?
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Question by:lpenrod
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9 Comments
 
LVL 33

Expert Comment

by:CarlWarner
ID: 13558839
Are you sure you have enough hard drive space and where the print spooler will create the print spool files?  

I've visited a site on an older server where a company was having blowups.  There was a lot of undeleted/unpurged print spool files still left over that should have been gone long ago.  I cleared those out.  Bit, even after that, it was determined that there was not much real disk space where the OS installer had pointed their print spool location.  I re-oriented where it should go and they were back at it printing away and making toner cartridge manufacturers rich.

It's a great place to look and start.
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LVL 3

Author Comment

by:lpenrod
ID: 13559309
I have 10+ GB's free.

Spool files are empty.

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LVL 3

Author Comment

by:lpenrod
ID: 15270445
I am going to request this question be deleted and points refunded.
0
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LVL 33

Expert Comment

by:CarlWarner
ID: 15271190
Have you solved the problem?
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LVL 33

Expert Comment

by:CarlWarner
ID: 15271670
Without any other feedback, I could assume that you have a systemic problem where your users just don't have the rights they need on the area of the server where the spool jobs should go.  Since you say you have enough disk space and the print jobs are not making it, it is some blanket user issue through grouyp policy settings or whatever that are preventing them from getting the print jobs to that spool file location.
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LVL 3

Author Comment

by:lpenrod
ID: 15273752
It took weeks and weeks of working with Canon and EFI.  It was extremely painful.  They even flew someone out to try and figure out the problem.

We scrubbed the print server over and over trying different combinations of driver versions until we eventually found one that worked.

Not sure if the problem was between their driver and the OS or their driver and another driver.
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LVL 33

Expert Comment

by:CarlWarner
ID: 15274320
HP is notorious for those types of issues.  The latest HP driver in many cases introduces all sorts of new issues along with its new enhancements.  Many times I've had to go back and just load the HP equivalent that MS has in their driver database, instead of one directly from the manufacturer, to get one that works consistently.  Half of the problems in Windows is said to be with device drivers.  And, printer drivers definitely fall into that category.
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