Posted on 2005-03-16
here's the problem
We are a medical company that has purchased this paging system for our residents
we already have the same system in place on 1 computer and it works perfectly
we have purchased 2 new units for other buildings.
The system has these pendants that the residents push if they fall or are hurt, (the pendants registers to a receiving box that alerts on a program on a computer) once it alerts that alert is sent to another separate paging box which sends pages to nurses.
How its setup on the machine is the receiver plugs into a serial port and the paging box plugs into a serial port (well since there is only 1 serial port on a computer I have to use a usb-serial adapter for the paging box)
I install the software (arial) on the computer, I install the drivers for the usb-serial adapter. I connect the receiving box to the serial port, I connect the paging box to the usb-serial adapter.
For this system the receiveing box has to be on com 1 and the paging on com 2 so I config the ports accordingly
I run the program and i get a receiver connection error (meaning the program is saying the receiving box is not connected to the port) I have tested this on multiple machines and I have used multiple receiving boxes
I have matched the exact settings from the machine that works to the new machine yet it won't work
I don't know if experts can help on this since its an outside product. I have called their tech support and they can't figure it out either