?
Solved

Port problems

Posted on 2005-03-16
7
Medium Priority
?
218 Views
Last Modified: 2010-04-10
here's the problem

We are a medical company that has purchased this paging system for our residents

we already have the same system in place on 1 computer and it works perfectly

we have purchased 2 new units for other buildings.

The system has these pendants that the residents push if they fall or are hurt, (the pendants registers to a receiving box that alerts on a program on a computer)  once it alerts that alert is sent to another separate paging box which sends pages to nurses.

How its setup on the machine is the receiver plugs into a serial port and the paging box plugs into a serial port  (well since there is only 1 serial port on a computer I have to use a usb-serial adapter for the paging box)

I install the software (arial) on the computer, I install the drivers for the usb-serial adapter.  I connect the receiving box to the serial port,  I connect the paging box to the usb-serial adapter.

For this system the receiveing box has to be on com 1 and the paging on com 2 so I config the ports accordingly

I run the program and i get a receiver connection error   (meaning the program is saying the receiving box is not connected to the port)   I have tested this on multiple machines and I have used multiple receiving boxes

I have matched the exact settings from the machine that works to the new machine yet it won't work

I don't know if experts can help on this since its an outside product.  I have called their tech support and they can't figure it out either
0
Comment
Question by:WestonGroup
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 4

Expert Comment

by:RonHoffmann
ID: 13557188
Have you checked the device manager ( assuming computer is a windows box) to see it there are any IRQ confilcts between your serial port and the USB device?
I've hade trouble with usb to serial adapters as well, they sometimes don't translate the information properly.
If the computer has a modem installed in it, it probably was assigned com1.
If you don't need the modem, take it out and com1 should revert back to the serial port.

some things to try.
0
 

Author Comment

by:WestonGroup
ID: 13557470
its windows xp

no conflicts

the problem isn't with the usb to serial adapter that works

its the serial port thats not working, I don't know if its a computer issue, settings issue, hardware issue with the receiver.

All's I know is the setting match idential to the working machine.

I can remove the modem its not needed
0
 
LVL 4

Expert Comment

by:RonHoffmann
ID: 13558004
Another suggestion ...

it might be a cable problem, have you tried different serial cables ?
0
Moving data to the cloud? Find out if you’re ready

Before moving to the cloud, it is important to carefully define your db needs, plan for the migration & understand prod. environment. This wp explains how to define what you need from a cloud provider, plan for the migration & what putting a cloud solution into practice entails.

 

Author Comment

by:WestonGroup
ID: 13558039
yes

0
 
LVL 2

Accepted Solution

by:
Viraj_Kanwade earned 1000 total points
ID: 13558472
Well ur motherboard has two com ports. U can c it when ur m\c's booting. its just that some other cable is sometimes connected on the COM2 port. try opening ur cabinet and replacing that cable with a serial port cable. and try running ur application again.
it may be that the program has some bug and its not compatible with usb serial port.
hope it works.
0
 

Author Comment

by:WestonGroup
ID: 13558949
The usb to serial port connector is not the issue

there are 2 devices

the device that plugs directly into the serial port is not working


the device that plugs into the usb-serial port connector works fine
0
 
LVL 7

Expert Comment

by:minmei
ID: 13569361
Sometimes the com port is disabled in the BIOS.

Reboot PC, hit the magic key to enter setup, and check the peripherals to see if the built-in com port is enabled.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I had an issue with InstallShield not being able to use Computer Browser service on Windows Server 2012. Here is the solution I found.
This article is in regards to the Cisco QSFP-4SFP10G-CU1M cables, which are designed to uplink/downlink 40GB ports to 10GB SFP ports. I recently experienced this and found very little configuration documentation on how these are supposed to be confi…
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question