Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 550
  • Last Modified:

Rendevous HP printer attached to Apple Airport Extreme becomes unavailable at times

Hello,

I have an HP All-in-one inkjet printer connected to an Apple Airport Extreme through the Airport's USB port.  I have two Apple notebooks running OS X that are able to see and use this printer as a Rendevous printer wirelessly through the Airport.  They do NOT have any trouble with Internet connectivity.  Occasionally, though, the printer seems to be unavailable and not able to be seen by the Add Printer software.  I can sometimes get the printer to be recognized again by going through a power down/up, disconnect the cables song and dance procedure but it is aggravating to have to do so and it does not always work.

What could the possible reasons be and steps to overcome this problem?  It seems like once the printer is recognized, it should stay recognized and usable but even though there are no power failures or cables being disconnected or any other changes that would cause the printer to be lost, it gets lost anyway.

Any thoughts?  Could it be a hardware failure of the Airport?  Is there something that periodically re-searches for printers that might be the culprit?  Any suggestions on ways to test for what is causing the problem?

Thanks.

Mark
0
mgump9
Asked:
mgump9
2 Solutions
 
Peter LoobuyckCommented:
seems to me it's a problem with the printer driver. Check on the HP website regularly to see if there is a newer version of the driver. I've been told before that certain types of All-in-one HP printers have driver problems when working with rendez-vous..
0
 
khaley221Commented:
Does the printer go into a sleep mode? I have an HP Printer connected in a different fashion but the same thing happens to me that the printer will disappear when in sleep mode. I disabled sleep mode and have not had a problem since.
0
 
mgump9Author Commented:
I split the points but I actually never got back to this problem so I never looked at implementing any of the suggestions.

Mark
0

Featured Post

[Webinar] Database Backup and Recovery

Does your company store data on premises, off site, in the cloud, or a combination of these? If you answered “yes”, you need a data backup recovery plan that fits each and every platform. Watch now as as Percona teaches us how to build agile data backup recovery plan.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now