Issue Moving users to new Organisational Certifier.
Posted on 2005-03-16
One of our clients with about 400 users wants to change their Domain and Organisation. We set up a test environment, and most problems and bugs were ironed out or worked around. However there is one issue I just can't figure and it's a show stopper.
Some users (about 1 in 4) are not being moved to the new Organisation.
The Old and New Organisations are cross certified and Adminp is running on bother servers (with one being the Admin Server of the NAB and apps, and the other being the Admin Server for mail). I select the names to be moved, choose rename, then move to new Certifier. I then go into Admin Requests and verify the move and it says No Errors (yeah right). I tell adminp process all then replicate the NAB and Admin Requests to the other servers and tell adminp again.
Then the user logs in to accept the changes, however no one has ever been asked to accept it, not even the users who succeed.
I then tell adminp process all again, replicate, tell adminp on the other servers, replicate etc (to speed up the process during the test).
All users have pending in their person documents as they should. There are no errors anywhere. In Admin Requests all users get up to Rename in Address Book, but about 1 in 4 get no further. They're not renamed in ACL's, Groups, Names fields etc, but there are still no errors and they are still pending.
We tried moving a pilot group in the live environment, and the same thing happened.
One thing may be an issue. They put off upgrading their Servers to R6 untill after this change (the CEO wants to see the new corporate identity ASAP), but their clients are R6. However if this was the problem it should affect everyone? Also I don't see how the client type would affect AdminP moving users to a new Organisation as it all happens on the server). I'm planning on upgrading the test Servers today to see if that helps, but if not I'm in the s**t :-)
Can anyone help? I'm at a loss due to the lack of errors or leads to follow up.
PS: If someone hits the nail on the head in the next 5 hours I'll double the points to 1000.