I have an Exchange 2003 server, with about 30 users. Everyone can see the GAL recipients in Outlook 2003 except for one user. This person can bring up the GAL, and all you see is white....the names are there, they just aren't visible text. I can double click anywhere in that white space of the GAL and it will select one of these non-visible names. In other words, the GAL is there, but the text of the recipients is invisible...to only this one person.
I cannot figure out why this one machine can "see" the GAL, but not the names. I've tried redownloading the GAL, but not deleting the existing one (if I can? registry? filename of the GAL?) and rebuilding it in Outlook does no good.
I am sure all the recipients are there, they just are not visible.
If I log this same person in on another workstation and get into Outlook, the GAL recipients show up just fine.
When I log on as someone else to the "broken workstation" the same thing happens....no recipient names are visibile in the GAL. So it seems to be computer related, not account related.