Outlook Express messages and contacts do not appear under new user profile

Posted on 2005-03-17
Medium Priority
Last Modified: 2010-04-08
I am using a Dell Laptop running Win2k Pro.   I rencently networked my computer at the office.  When I networked it, I had to create a new user on the computer as part of the office domain.  I deleted the old user account.

My problem is that now none of my email messages or contacts show under the new profile.  Is there a way for me to retrieve these old messages/contact from the deleted users outlook express, and transfer them to the new user name's outlook expresss?
Question by:hhSATX
  • 2
LVL 21

Expert Comment

ID: 13567083
Assuming you didn't actually delete the C:\documents & settings\<old user name> then you should be fine.

Search the harddrive for *.pst making sure to include hidden files and folders in the search.  You should find a .pst file in the path mentioned above (it doesn't have to be there but thats where it is by default), make a note of the file's name and location.  You will also find a .pst file for the new profile, you can look at the properties of the file to see when it was created if you are not sure which one is which.

Now open Outlook, click FILE->IMPORT&EXPORT->IMPORT FROM ANOTHER PROGRAM OR FILE->PERSONAL FOLDER FILE.  Point to the file, choose the duplicate option that suits your needs, and choose to import all folders into the same folders in your new personal folder file.

If you have any problems please let me know.

Author Comment

ID: 13611252
Thank you for your prompt response.  I followed your suggestions, but could not locate a *.pst file in the old user folder.  I did locate a *.wab file in the old user file under c:\documentsandsettings\user\application data\microsoft\ and i imported that file, which restored all the addresses in the address book!   I still need to find the messages though.  Any idea what file name that might be?
LVL 21

Accepted Solution

traval earned 2000 total points
ID: 13612017
Sorry, I misread the initial post and answered for Outlook instead of Outlook Express.  For Outlook Express search for *.dbx (you will find one for each folder you had, like inbox.dbx, sentitems.dbx, etc).  Note the location of these files.  If you find them in more than one location look at the last modified dates on the files to determine which ones you were using most recently.

Then in Outlook Express click FILE->IMPORT->MESSAGES->choose MICROSOFT OUTLOOK EXPRESS 6->choose IMPORT MAIL FROM AN OE6 STORE DIRECTORY->then point to the files you found and complete the wizard to import the data.

Good luck!

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