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GPO problem with software removal.

Posted on 2005-03-18
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Last Modified: 2012-06-27
I have a Windows 2003 Server network with 20 users. I installed Webroot and now need to remove it fromthe domain. I installed it using GPO and assigned software. I removed it using GPO as well. My problem is, the software is gone, bu I still see the message that it is removing.

How do I get rid of the message. the policy is gone that removes it, but the stations still show that the software is removing.

Thanks in advance.

Chris.

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Question by:cjdavis618
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7 Comments
 
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Author Comment

by:cjdavis618
ID: 13575878
I should clarify that the message that the software is removing is only at Bootup after the user logs in. But I always get the message.

I need to install the latest version of the software, but I can't due to this "Stuck" policy.

Thanks.
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LVL 35

Expert Comment

by:Nirmal Sharma
ID: 13590198
Did you try it deploying again....(let it reinstall fully)........and then removing the Software from Software Installation snap-in.?
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Author Comment

by:cjdavis618
ID: 13591533
I have not, but the older software version isn't availible any longer. I followed the steps that I used for windows 2000 Deployments and haven't had this problem before.

I will try and re-install the application again and see any way. As soon as I can find the correct version.

Thanks
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Author Comment

by:cjdavis618
ID: 15618518
The problem still exists. The resolution is still eluding me and no other answers have been offered since my last post. Question is not abandoned and no points are to be awarded as of yet.

Chris
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Accepted Solution

by:
Nirmal Sharma earned 2000 total points
ID: 15625784
In the initial stage software wasn't removed properly or you didn't reboot client machines (if they are XP) for more than two times. Now this software has its references located in the local machine such as UNC path from where this software is trying to locate its log or uninstall information and unfortunately this path is unavailable.

There are two ways to remove this software now:

1. Re-deploy it using GPO and uninstall it again.

2. Use Windows Installer CleanUp utility to remove the references of this software.

Check out here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Let us know if it isn't resolved will try to push a script using GPO to remove references of this software manually.
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