goodallknight
asked on
BLUE SCREEN ERROR
I'M RUNNING WINDOWS XP ON MY COMPAQ PRESARIO 2500 LAPTOP. LATELY, I'VE BEEN GETTING A BLUE SCREEN, THEN THE COMPUTER SHUTS DOWN AND RESTARTS. UPON COMPLETION OF STARTUP, I GET A DIALOG BOX STATING THERE'S BEEN A SERIOUS ERROR. I AM ABLE TO USE THE COMPUTER AS USUAL AFTER THE RESTART.
I HAVE NOT RECENTLY INSTALLED ANY NEW PROGRAMS.
I RAN THE ALREADY INSTALLED NORTON ANTI-VIRUS PROGRAM. I ALSO RAN MY SPY SWEEPER PROGRAM.
THIS OCCURS EVERY COUPLE OF DAYS OR SO....
HOW CAN I STOP THIS FROM OCCURRING?
ANY HELP WILL BE GREATLY APPRECIATED
I HAVE NOT RECENTLY INSTALLED ANY NEW PROGRAMS.
I RAN THE ALREADY INSTALLED NORTON ANTI-VIRUS PROGRAM. I ALSO RAN MY SPY SWEEPER PROGRAM.
THIS OCCURS EVERY COUPLE OF DAYS OR SO....
HOW CAN I STOP THIS FROM OCCURRING?
ANY HELP WILL BE GREATLY APPRECIATED
ASKER
OK...that's great! Thanks on instructions on how to do that.
what was the last hardware device installed and when?
ASKER
It's been many months since I installed anything....I don't remember the last few things I'v installed.
do you get a blue screen when running a certain program?
ASKER
I have to keep a eye out for that, but it seems to happen indiscriminately....and at the most inopportune time....LOL
Are you playing games when this happens? Are you at home or at work?
ASKER
It occurs at home and at work on my laptop. It's occurred while online, using MSWord, reading email messages....pretty much anything. No particular program or time...my laptop just doesn't like me anymore....LOL
It's more of an annoyance than anything, because I'm not losing anything (or haven't yet), but I am concerned about this happening and destroying all my data eventually.
It's more of an annoyance than anything, because I'm not losing anything (or haven't yet), but I am concerned about this happening and destroying all my data eventually.
Do you have Windows 2000? Do you use a docking station?
You have XP, my fault, do you have SP2?
ASKER
Yes, I have SP2....
When Windows crashes with blue screen, it writes a system event 1001 and a minidump. Check system event 1001 and it has the content of the blue screen
Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001. Copy the content and paste it back here
Minidump is the most useful debugging information and you can find the minidumps at the folder \windows\minidump.
Zip 4 to 5 mimidumps. Attach the zip files at any webspace and I will process the dump to find out the cuprit.
Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001. Copy the content and paste it back here
Minidump is the most useful debugging information and you can find the minidumps at the folder \windows\minidump.
Zip 4 to 5 mimidumps. Attach the zip files at any webspace and I will process the dump to find out the cuprit.
also, turn off the autmatic restart option in the device manager, advanced settings tab; this will show you the error, and you can take steps for it.
a good thing to start is testing your Ram with memtest86+ from : http://www.memtest.org/
but since it occurs only after a couple of days, you may have to wait long.
you can try testing with a different ram stick too, or one at the time, if you have more than one.
or you can check for a heat problem : clean out the system from dust, check that all fans are running properly (and cleaned) check the cpu fan too. and check that the heatsink is fully seated on the cpu, though i think that would not take 2 days before showing...
a good thing to start is testing your Ram with memtest86+ from : http://www.memtest.org/
but since it occurs only after a couple of days, you may have to wait long.
you can try testing with a different ram stick too, or one at the time, if you have more than one.
or you can check for a heat problem : clean out the system from dust, check that all fans are running properly (and cleaned) check the cpu fan too. and check that the heatsink is fully seated on the cpu, though i think that would not take 2 days before showing...
ASKER
cpc2004,
Here is the System Event 1001:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0xff006ae8, 0x00000002, 0x00000000, 0x804dc42a). A dump was saved in: C:\WINDOWS\Minidump\Mini03
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Here is the System Event 1001:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0xff006ae8, 0x00000002, 0x00000000, 0x804dc42a). A dump was saved in: C:\WINDOWS\Minidump\Mini03
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
The failing module is ntoskrnl.exe which is Windows kernel. Almost one third of windows crash refers to ntosknl.exe and it is not the culprit. Bugcheck 0a can be caused by hardware or software. I need your minidumps and examine the stack trace to find out the caller.
ASKER
hey cpc2004,
I found the minidump files, but I don't how or where to attach them for you to retrieve. Please, excuse my ignorance.
I found the minidump files, but I don't how or where to attach them for you to retrieve. Please, excuse my ignorance.
Zip 5 to 6 the minidumps and email the zip files to me. You can find my email address at my profile.
ASKER
Thanks...on the way
I've processed your minidumps and I believed that it is hardware error. I have to do some researh to google to determine which hardware component is faulty. My prelimary finding is either CPU or M/B. You can run the memtest but the memtest cannot only report errors and cannot identify which hardware component is faulty. Faulty memory is not only ram, the cache memoy in CPU and the cache memory at M/B. You can try to disable the cache memory at BIOS and slow downclock the RAM.
As one of the minidump is inaccessible which is the symptom of faulty CPU or M/B and not the ram.
I wonder why your PC only crash 5 times between 05 to 18 March. Maybe your PC crashes without blue screen. If yes, this is another symptom of hardware problem and no minidumps is taken.
As one of the minidump is inaccessible which is the symptom of faulty CPU or M/B and not the ram.
I wonder why your PC only crash 5 times between 05 to 18 March. Maybe your PC crashes without blue screen. If yes, this is another symptom of hardware problem and no minidumps is taken.
one thing you can do, is under XP, go Start/Settings/Control-Pan
then click on the Advanced Tab
Under "Startup and Recovery", click "Settings", and then under "System failure" uncheck "Automatically restart"
that should help diagnose what piece of hardware is truely at fault here. When it BSOD's it should show a screen with more information.
then click on the Advanced Tab
Under "Startup and Recovery", click "Settings", and then under "System failure" uncheck "Automatically restart"
that should help diagnose what piece of hardware is truely at fault here. When it BSOD's it should show a screen with more information.
aromberg, that is already suggested long ago !
Hi nobus and Armberg,
The failing module of BSOD is not always accurate. 50% of the crash are related to the calling module and only the stack trace have the footprint of the calling module. Only one third of the BSOD can show the correct failing modules. Two third of the BSOD shows that the failing module is ntoskrnl.exe (ie non-display character at the module name field) or win32k.sys. All of my resolved BSOD case , none of them is related to ntoskrnl.exe and win32k.sys. Please let me know if you find any PAQs at EE and the culprit is ntoskrnl.exe and win32k.sys within the last 6 months. Anyway I agree to disble auto restart but don't expect the blue screen tells you everything. Maybe the future release of BSOD is more informative.
cpc2004
The failing module of BSOD is not always accurate. 50% of the crash are related to the calling module and only the stack trace have the footprint of the calling module. Only one third of the BSOD can show the correct failing modules. Two third of the BSOD shows that the failing module is ntoskrnl.exe (ie non-display character at the module name field) or win32k.sys. All of my resolved BSOD case , none of them is related to ntoskrnl.exe and win32k.sys. Please let me know if you find any PAQs at EE and the culprit is ntoskrnl.exe and win32k.sys within the last 6 months. Anyway I agree to disble auto restart but don't expect the blue screen tells you everything. Maybe the future release of BSOD is more informative.
cpc2004
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But seriosly...don't you just love us geeks? :-))
Ok, you've got a laptop that was working fine, and now it blue screens, and you haven't made any substantial changes to it.
Well, aside from my almost religious disdain for Nortons Antivirus and Firewall, your problem is either bad memory, bad cpu, or a hard drive that is in the process of dying.
Troubleshoot using the process of elimination. Start with the easy stuff first. Go to your local electronics store and learn their return policy. Take the memory out of your laptop and show it to the nice man from Banglore, India. He'll say some things to you and you'll just nod and say thank you. Put in your new memory and if your problem doesn't come back, then it was probably the memory. If it does, put your old memory back in and go on to the next step.
Find a friend with Ghost or some program to clone your hard drive. Go get a new hard drive from the same electronics store. Recover the Ghost image to your new hard drive. If your problem goes away, then you know it was a failing hard drive. If not, simply return the new hard drive.
If either of those two things don't fix your problem, then it's probably some component in the laptop's motherboard. Time to get a new laptop.
Have Fun.
Ok, you've got a laptop that was working fine, and now it blue screens, and you haven't made any substantial changes to it.
Well, aside from my almost religious disdain for Nortons Antivirus and Firewall, your problem is either bad memory, bad cpu, or a hard drive that is in the process of dying.
Troubleshoot using the process of elimination. Start with the easy stuff first. Go to your local electronics store and learn their return policy. Take the memory out of your laptop and show it to the nice man from Banglore, India. He'll say some things to you and you'll just nod and say thank you. Put in your new memory and if your problem doesn't come back, then it was probably the memory. If it does, put your old memory back in and go on to the next step.
Find a friend with Ghost or some program to clone your hard drive. Go get a new hard drive from the same electronics store. Recover the Ghost image to your new hard drive. If your problem goes away, then you know it was a failing hard drive. If not, simply return the new hard drive.
If either of those two things don't fix your problem, then it's probably some component in the laptop's motherboard. Time to get a new laptop.
Have Fun.
Hi
did you ever checked your hard disk for errors ?
disk error can be the cause of blue screen of death
did you ever checked your hard disk for errors ?
disk error can be the cause of blue screen of death
chkdsk /R
if errors are found & corrected, test your system, if it happens again, check disk again, if errors found again then change your hard drive
if errors are found & corrected, test your system, if it happens again, check disk again, if errors found again then change your hard drive
SOLUTION
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ASKER CERTIFIED SOLUTION
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hard drive malfuction is quite often on laptop computers especially if using IBM/hitachi travelstar which are everything but not made to last long, if you find your disk to be the problem try to get fujitsu 2,5".
I experienced 3 BOD cases which were caused by bad drive,you sad your laptop is old so is the disk.....
software error can be caused by bad drive read ofcourse.
You can boot from live linux CD such as Ubuntu live or Knoppix and test your system, when you boot with those your hard disk isnt used at all, everything is in memory and on CD. You can do some usage testing like openoffice and playing some music or something. If your system doesnt freeze or something then again is the disk problem.
And something more, if you detect it is the HD problem, you can consider installin Linux on your old laptop because it is quite stable on bad drives,maybe because of different file system used or just because there is no BOD on it ;-).
I am using drive which caused BOD on windows for a linux installation without experiencing any stability related problem.
Well at the end maybe it is not the drive :-)
Vlado
I experienced 3 BOD cases which were caused by bad drive,you sad your laptop is old so is the disk.....
software error can be caused by bad drive read ofcourse.
You can boot from live linux CD such as Ubuntu live or Knoppix and test your system, when you boot with those your hard disk isnt used at all, everything is in memory and on CD. You can do some usage testing like openoffice and playing some music or something. If your system doesnt freeze or something then again is the disk problem.
And something more, if you detect it is the HD problem, you can consider installin Linux on your old laptop because it is quite stable on bad drives,maybe because of different file system used or just because there is no BOD on it ;-).
I am using drive which caused BOD on windows for a linux installation without experiencing any stability related problem.
Well at the end maybe it is not the drive :-)
Vlado
mtnnwks,
thanks for info on win system error, very usefull, I really mean that
thanks for info on win system error, very usefull, I really mean that
The next time you buy a laptop, get one with removable hard disk and RAM. You never said the namebrand of the laptop. If it really is that old, buy a new one. There's start menu item in Safe Mode to transfer files from Old Computer to New Computer.
If you need help with that, ask another question.
What laptop is this?
If you need help with that, ask another question.
What laptop is this?
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GinEric:
You said, "You never said the namebrand of the laptop."
The author's opening thread was, " I'm running windows XP on my compaq presario 2500" :-))
Also, though this error may be called from a failing software module, failing software is often the result of defective or dying hardware, when that hardware fails to yield its resources to the operating system.
Vskoric3 :
Anytime dude...I'm the king of copy and paste :-)
Goodallknight:
Look at the bright side, at the end of this thread when you've decided to throw out your laptop and just give up, you'll have a printable pocket reference to fix just about every known BSOD fix. I know I will :-))
If nothing else, I hope this thread validates my statement that despite marked improvements, Microsoft windows remains overall an unstable operating sytsem.
You said, "You never said the namebrand of the laptop."
The author's opening thread was, " I'm running windows XP on my compaq presario 2500" :-))
Also, though this error may be called from a failing software module, failing software is often the result of defective or dying hardware, when that hardware fails to yield its resources to the operating system.
Vskoric3 :
Anytime dude...I'm the king of copy and paste :-)
Goodallknight:
Look at the bright side, at the end of this thread when you've decided to throw out your laptop and just give up, you'll have a printable pocket reference to fix just about every known BSOD fix. I know I will :-))
If nothing else, I hope this thread validates my statement that despite marked improvements, Microsoft windows remains overall an unstable operating sytsem.
well, I bet that linux will work on that hardware without any problems ;-)
try that option it is free :-)
and it works :-))
faster
you can even use nero to burn your cds on linux
i am out :-)
bye
try that option it is free :-)
and it works :-))
faster
you can even use nero to burn your cds on linux
i am out :-)
bye
"atapi!IdeProcessCompleted
Mini031805-01.dmp is inaccessible"
aka, it be read from disk
This is fast index:
nt!KiFastCallEntry+0xa4
Wrong file name?
Mini030705-02.dmp 1000008E, (c0000005, 8054b6ee, ec7f7844, 00000000) nt!ExAllocatePoolWithTag+3
should it be Mini030705-01.dmp as in all other cases?
and thus, never got allocated?
Man, what a can of worms you have opened up! Explorer and Fast Index do this all the time. There are also few Intel chips that cannot add certain numbers, don't know if anyone knew that. True though, one of the reasons for MMX, not for RISC, but because math coprocessor had math errors!
The guys are right, Linux would find the bugger, and it if was a bad block, fsck it, that is, fix it!
A BSOD Pocket Reference, something no Windows owner should leave home without.
Please, tell us the name of the laptop!
Mini031805-01.dmp is inaccessible"
aka, it be read from disk
This is fast index:
nt!KiFastCallEntry+0xa4
Wrong file name?
Mini030705-02.dmp 1000008E, (c0000005, 8054b6ee, ec7f7844, 00000000) nt!ExAllocatePoolWithTag+3
should it be Mini030705-01.dmp as in all other cases?
and thus, never got allocated?
Man, what a can of worms you have opened up! Explorer and Fast Index do this all the time. There are also few Intel chips that cannot add certain numbers, don't know if anyone knew that. True though, one of the reasons for MMX, not for RISC, but because math coprocessor had math errors!
The guys are right, Linux would find the bugger, and it if was a bad block, fsck it, that is, fix it!
A BSOD Pocket Reference, something no Windows owner should leave home without.
Please, tell us the name of the laptop!
ASKER
I appreciate all the assistance and responses to this topic, but there have been a few people asking the same question that was answered in the original post.
What kind of laptop is it...?
The opening line of my post was: I'M RUNNING WINDOWS XP ON MY COMPAQ PRESARIO 2500 LAPTOP.
Thanks again for all your assistance.
What kind of laptop is it...?
The opening line of my post was: I'M RUNNING WINDOWS XP ON MY COMPAQ PRESARIO 2500 LAPTOP.
Thanks again for all your assistance.
you can give us points as thank you :-)
1.sollution attempt : full format harddrive,check it for errors, make a clean install of XP and see what happens
2.sollution attempt : get another drive (external or internal), install OS on it and see what happens
3.sollution attempt : use linux for diagnostic
4.sollution (100% works): get new laptop if you lost your nerves
you have to make tests to eliminate all possible problem, BOD can be caused by every component in your laptop, software,hardware (even your mouse) :-)
so what have you done until now and what are the results of your tests
1.sollution attempt : full format harddrive,check it for errors, make a clean install of XP and see what happens
2.sollution attempt : get another drive (external or internal), install OS on it and see what happens
3.sollution attempt : use linux for diagnostic
4.sollution (100% works): get new laptop if you lost your nerves
you have to make tests to eliminate all possible problem, BOD can be caused by every component in your laptop, software,hardware (even your mouse) :-)
so what have you done until now and what are the results of your tests
and for a start uninstall SP2, it has some new software features that your laptop can not handle properly
None of us deserve any points unless one or more of our "solutions" has actually helped our user solve his problem.
SOLUTION
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Thank you goodallknight
Yes, thanks to goodall, and to all a goodknight :-) Sorry, bad puns are in my nature ... somone send help! I downloaded the ultimateboodcd. A very nice utility which I will now add to my arsenal along with spinrite.
ASKER
And thank you all for your assistance and support. The response was overwhelming...So many brilliant and talented folks out there. I wish I encountered as many in my daily life...especially at work....LOL
Feel free to check out my lyric/poetry website: www.goodallknight.com
But, be advised, it is not for everyone. It's nothing vulgar, just not everyone's style of expression.
Until my next question, you all take care of one another...!
~G. Knight~
Feel free to check out my lyric/poetry website: www.goodallknight.com
But, be advised, it is not for everyone. It's nothing vulgar, just not everyone's style of expression.
Until my next question, you all take care of one another...!
~G. Knight~
Extra comment:
George, links have wrong last stroke:
"/tales\ctionsspeak.htm"
should be
/tales/actionsspeak.htm"
same for all links.
nice lyrics.
If you ever need the use of a 32-track analogue studio, send me a message, here, or if you can find my email on EE
George, links have wrong last stroke:
"/tales\ctionsspeak.htm"
should be
/tales/actionsspeak.htm"
same for all links.
nice lyrics.
If you ever need the use of a 32-track analogue studio, send me a message, here, or if you can find my email on EE
Unless you mean the Blue Screen of Death, a different creature.
Go check the EventViewer log if it's the BSD.
Find out what the error is then maybe someone can help.