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Contacts created in public folders can not be read by admin after copied to user contact folder

Posted on 2005-03-20
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Last Modified: 2010-04-10
We typically have all of our prospect contacts created in a public folder and then we drag each contact to the individual sales person's contact folder.
Our problem is that once we drag contact over, we see the tick number go up for that contact folder, but when we (Admin) go in to look at it or do a search we can not see it.
We are running Outlook 2000 with Exchange server 2003 in Windows 2000.

We recently changed from exchange server 2000 to 2003. In server 2000 NO PROBLEMS.

Any help would be greatly appreciated.
Thanks!
--Jorge--
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Question by:JPRodriguez
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6 Comments
 
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Expert Comment

by:dr_binks
ID: 13588192
ok, they setting the ownership do the administators
I think its:
right-click on  folder, then click on 'sharing and security' then click on 'advanced' then I think its 'ownership' or somthing

try doing this for the public folders then when you have copied the sales persons folders over, do the same for them.
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LVL 4

Expert Comment

by:barrymulholland
ID: 13591013
Hi,

When you copy a contact to the new folder you copy your permissions with it, meaning that when you copy the contact accross it still belongs to you. You need to right click the folder and ensure that the user has at least reviewer permissions (editor permissions required to change) in order for them to be able to view/manipulate the contact. This must be done by a user account logged on as admin.

Barry
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Author Comment

by:JPRodriguez
ID: 13595339
Thank you both for the quick response.

To: Dr. Binks:
We are moving/copying individual contacts not the folders.
All parties have correct permissions.


To: barrymulholland:
We have checked to make sure that what you suggested was being done and All parties have correct permissions.

Neither of these solutions have worked.

Thanks anyway.
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Author Comment

by:JPRodriguez
ID: 13893599
It turned out to be a custom form problem.
Each user did not have the new custom form on their pc, so when admin copied a contact into their folder it could not be read.
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