Cannot stop messenger service: error 5 Access denied

Hi there

I am trying to stop the messenger service on several of our servers. However when I try to make any change (Stopping, making it manual or disabled, changing the runas credentials) I get the message

Could not stop the messenger service on local computer, Error 5 Access is denied.

I am able to stop and restart other services without a problem.

Please help!
ParrTAsked:
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Nirmal SharmaConnect With a Mentor Solution ArchitectCommented:
>>>Same error in safe mode - Could it be something to do with the policies (we have policies in place in active directory but there is no mention of messenger in any of them)

Are you using Domain Controller with Group Policy? If yes then there is nothing to do with Policy because policy settings are not applied in Safe Mode.

Are you talking about Local Security Policy snap-in?
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Nirmal SharmaSolution ArchitectCommented:
>>>Could not stop the messenger service on local computer, Error 5 Access is denied.

From where are you trying to stop this service. You have logged on local computer and then stopping or you are using RunAs tool to stop it?

Also check Log On As tab of this service. It should set to use SYSTEM Account.

Let me know.

Thanks
SystmProg
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ParrTAuthor Commented:
on the server, logged on as local admin and also tried as domain admin. Have tried the command line and also services.mmc. All get the same response
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ParrTAuthor Commented:
(The log on as tab shows the system account)
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Nirmal SharmaSolution ArchitectCommented:
Then there could be a probelm with System module. Check all the parameters defined in regisry for this service under

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Messenger
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Messenger\Parameters
and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Messenger\Enum

Did you start all the dependent services?

When you disable it do you get the same message?


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ParrTAuthor Commented:
Not sure what to check in the registry - nothing seems out of place although the parameters key is not defined on this machine. The dependant services will start and stop normally but this doesn't seem to make much difference. The registry shows the executable for the service as systemroot\system32\Services.exe. I have checked the access rights to this file and admins and system both have full control.
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Nirmal SharmaSolution ArchitectCommented:
Ok will check it later..first do one thing....goto Safe Mode and try to stop this service from there. Do you get the same error message in Safe Mode?

Let me know.
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ParrTAuthor Commented:
Same error in safe mode - Could it be something to do with the policies (we have policies in place in active directory but there is no mention of messenger in any of them)
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ParrTAuthor Commented:
This is now sorted. I am awarding the points anyway since I can't remember how we did it! - Sorry for the long delay!
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